Snapshot movement by FTP problems

[rayr]

Myself and my client are both working on version 7.0.4.000FEVA.
Have been exchanging snapshots by CD with no import problems.
Client used FTP to moce acd to a server and I downloaded and got
"Error message is
Operation aborted because the requested action was not recognised. Please contact your Actinic reseller or Actinic Support as appropriate for advice.
There is 1 Fatal error
Details
FATAL ERRORS
The selected file does not contain a Site group - it contains a user-selected import."

Acd size is 54MB.
Tried several variations of FTP data type transfer, ASCII etc same error.
Tried zipping a good acd myself and FTP to server, download back and zip cannot open error-file is 5K short!
Looking at raw acd ftp transfer and back again and it is also bytes short.

Has anyone seem/resolved this problem?

Any help would be great, I have a ticket with support but got a friendly "I am on holiday for a week" email !!!!

[jont]

Probably not much help but I routinely swap v7 and v8 ACD's via FTP and they always arrive fine.. usually leave the transfer type on auto and it moves fine.. I use a combination of Leech, IE and Firefox and all work OK.. so it is possible to send a receive via FTP.

[leehack]

do it via Skype, no upload/download time difference - done on the fly!

[rayr]

Ftp Problems

Thanks for comments, its good to know ftp should work.
Jont - do you move 50Mb acd files by ftp, is my problem a size thing?

[TraceyHand]

do you move 50Mb acd files by ftp, is my problem a size thing?

not addressing me, I know..but I do..never had any problems.

[jont]

Largest I have FTP'd was 75+

[leehack]

288MB i ftp'ed this week, it was like Chinese torture.
Skype is best method for all sizes i have now decided.

[Duncan Rounding]

This is a typical example of the shortcomings of the design snapshot IMO. In most cases we shouldn't need to have to transfer a complete snapshot.

[leehack]

Dunc

Please don't wind me up about that, i have kept very calm this week even though that feature shafted me and my client big time. Grrr i can feel myself boiling up thinking of how antiquated i have had to work cos of that serious hole in the floor.

Relax and breathe.....

Better now.

[jont]

Boy, Boys ... this is v7 forum so no need to get angry ... you can do that in the v8 with the Partial Design Snapshot