Hi all
We've been unable to retrieve orders for last 3 days and would appreciate some help. When trying to retrieve, I get this message ...
"The web script was unable to open the specified file.
Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup
Command: retrieve Filename:"
And when running Configure Web Settings I get this ...
"An error occurred while sending an HTTP request to the web server. Perhaps your network is down. Try again or contact your network administrator or ISP to correct the situation."
The ISP's server has been down recently but it's up now and problem persists. The ISP have checked my settings and paths and they look fine.
I'm stumped!
Ken
www.kakadookids.co.uk
We've been unable to retrieve orders for last 3 days and would appreciate some help. When trying to retrieve, I get this message ...
"The web script was unable to open the specified file.
Possible Cause:
Permissions problems
The permissions on the acatalog directory are locked
The permissions on the file on the acatalog directory are locked
The path from the cgi-bin to acatalog directory is incorrect
or the directory has been renamed or removed
Recommendation:
Abort
Resolution:
Check the permissions of the web site.
The files and directories need to be readable
and writable by the web server
Run the Web | Configure Web Site Details command to
verify your setup
Command: retrieve Filename:"
And when running Configure Web Settings I get this ...
"An error occurred while sending an HTTP request to the web server. Perhaps your network is down. Try again or contact your network administrator or ISP to correct the situation."
The ISP's server has been down recently but it's up now and problem persists. The ISP have checked my settings and paths and they look fine.
I'm stumped!
Ken
www.kakadookids.co.uk
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