Announcement

Collapse
No announcement yet.

Problems clearing my Orders Pending when using PROTX

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Problems clearing my Orders Pending when using PROTX

    Hi, I switched over to PROTEX about a month ago and generally all has gone well.

    I have told my system to bypass the checkout (its all done on Protx), however I now cannot get orders that have been completed to move from Pending to complete, I also cannot get orders to print our copy invoices. All the information is there (payment, shipping, customer etc).

    Any thoughts as to how to overcome would be welcome.

    Thanks

    Gareth

    www.inception-store.co.uk
    _______________________________________________________________________________________________________________________________

    For all your toner needs www.inception-store.co.uk
    For new photocopiers and printers www.inception.co.uk
    And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk
    Tags: None
    #2
    Hi Gareth,

    Are the orders marked as "Full Payment Received"?

    When you attempt to print an order do you get any errors or does nothing happen?

    Can you preview the invoice?
    Regards,

    Toby Blanchard

    Comment

      #3
      Toby

      Sorry for the delayed responce, Ive had a weeks annual leave.

      The payments are marked as full payment recieved, I am unable to print a copy invoice, the selection is greyed out.

      I cannot preview the invoice.

      Gareth
      _______________________________________________________________________________________________________________________________

      For all your toner needs www.inception-store.co.uk
      For new photocopiers and printers www.inception.co.uk
      And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk

      Comment

        #4
        It sounds as if you have selected to bypass order processing rather than bypassing the checkout (I don't think that option exists), you should only do this if you do not want to process any orders in Actinic but simply want to export them for external processing (to Sage for example), untick the option and you will be able to print invoices etc again.

        Regards,
        Jan Strassen, Mole End

        Comment

        Previous template Next
        Working...
        X