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**TraceyHand** · 17-Aug-2007, 10:03 PM

my guess is that you haven't included these 'missing' images in your 'additional files' (Advanced > Additional Files) so they're not uploaded for Actinic to call them?

**RuralWeb** · 17-Aug-2007, 10:11 PM

More like they are not stored in the site1 folder and so will be referenced to the harddrive and not uploaded.

**TraceyHand** · 17-Aug-2007, 10:17 PM

Originally posted by RuralWeb

More like they are not stored in the site1 folder and so will be referenced to the harddrive and not uploaded.

which is surely the same thing? If they're not in the site1 folder then putting them into the additional files is the 'fix' for this, right?

**antpow** · 17-Aug-2007, 10:26 PM

I would also like to add that the images all work fine when i am in preview mode......

Originally posted by antpow

Hi, i have just uploaded my new web site for the first time, its not finished yet but when i checked it online the images within the brochure pages are not showing just a red cross and the alt tag text. For example i have using a brochure page put some extra shipping information on the home page and have put in some information explaining to people what will happen if the post man is unable to deliver the parcel and under the text inserted a picture of a royal mail calling card and it dosn't show up and this is the same with all the other images throughout the site but only in the brochure pages. all of the product pictures, extended pictures etc all work fine but none of the brochure images. i have put them all in site 1. I have selected text and title option and put in this code:

!!<We will despatch your order the sameday! - >!! If you order before 4pm then you will qualify for overnight delivery, you can expect delivery according to the following schedule:

!!<<TABLE BORDER="1" BORDERCOLOR="#bbbbbb" CELLPADDING="2" CELLSPACING="0" WIDTH="100%">
<TR>
<TD BGCOLOR="#8C8DD3">Order Before</TD>
<TD BGCOLOR="#666699">Expected Delivery</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Monday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Tuesday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Tuesday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Wednesday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Wednesday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Thursday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Thursday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Friday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Friday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Saturday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Saturday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Monday/Tuesday</TD>
</TR>
<TR>
<TD BGCOLOR="#FFFFFF">Sunday 4pm</TD>
<TD BGCOLOR="#EEEEEE">Tuesday</TD>
</TR>
</TABLE>>!!

Please allow one extra business day if a Bank Holiday falls on or between the order date and expected delivery date.

All orders received before 4pm Monday to Saturday are despatched that same day guaranteed (except Bank Holidays).

Orders received after 4pm Monday to Saturday are despatched the next working day guaranteed (except Bank Holidays).

Orders received on Sunday and Bank Holidays are despatched the next working day.

!!<UK Delivery Times.>!!

!!<UK Standard Delivery ->!! Royal Mail First Class Recorded Post orders usually arrive the next day after despatch, although you should allow 1-3 working days for your order to arrive.

!!<Express Next Day Delivery ->!! Royal Mail Special Delivery orders are guaranteed to arrive the next working day by 1pm (UK only and excludes Bank Holidays).

Please note that if you live in the Highlands area delivery may take longer than times specified.

!!<Not at home during the day?>!!
If you're out when the postman calls, don't panic! Royal Mail will leave a card telling you where you can pick up your parcel or how to arrange for redelivery at a time convenient for you. However, remember you can also have your parcel delivered to an alternative address if you prefer. Just fill in the desired address in the Delivery Address section at the checkout.

!!<<img src="calling_card.jpg" alt="Royal Mail will leave you a calling card like this" width="361" height="251">>!!

!!<We will despatch your international order the sameday! - >!! If you order before 4pm then you will qualify for fast same day despatch, you can expect delivery according to the following schedule:

!!<International delivery times.>!!

!!<European Standard Delivery ->!! Royal Mail Air Mail orders usually arrive in 4-6 working days after despatch.

!!<Worldwide Standard Delivery ->!! Royal Mail Air Mail orders usually arrive in 6-8 working days after despatch.

When your order is despatched, you will receive an e-mail along with your Royal Mail tracking number if you have ordered for delivery in the UK.

!!<Haven't received your order when expected?>!!
If your order doesn't arrive when expected or is more than 4 working days overdue, please e-mail us.

Many thanks for taking the time to help, Anthony.

**leehack** · 17-Aug-2007, 11:02 PM

Originally posted by antpow

I would also like to add that the images all work fine when i am in preview mode......

All well and good, but your customers are going to view it online not on your preview screen. Not in site1, not referenced properly or not in additional files are the top problems in this area.

If you want to check the images work ok online, add them to a product to test. This can eliminate problems with the images themselves.

PS - you don't need to copy your own post into replies.

**Duncan Rounding** · 18-Aug-2007, 05:47 AM

As a general rule for images: always keep them in the site1 folder or a subfolder of site1 and whenever you reference an image with embeded html then you also add it to the additional files list.

**RuralWeb** · 18-Aug-2007, 12:06 PM

which is surely the same thing? If they're not in the site1 folder then putting them into the additional files is the 'fix' for this, right?

NO - as duncan and lee says images should always be kept in the site 1 folder - using the aditional files route is very time consuming and may not solve other problems with images which are outside the site1 folder. There are multiple threads on this subject and its about time this was put in the user guides etc

**TraceyHand** · 18-Aug-2007, 12:16 PM

Originally posted by RuralWeb

NO - as duncan and lee says images should always be kept in the site 1 folder - using the aditional files route is very time consuming and may not solve other problems with images which are outside the site1 folder. There are multiple threads on this subject and its about time this was put in the user guides etc

I know..and I agree. But for some reason a lot of people don't use the site1 folder to keep their images in (and it's only something I've recently started to do...well...recently as in last 18months lol.. it's comparative!)

It certainly should be a basic rule to keep them in the site1 folder but it isn't well documented in the user guides and it always comes across as a 'recommendation' rather than a 'rule'

How many people even read the help/getting started guides though?
Maybe Actinic shouldn't allow you to reference outsite of the site1 folder? It'd be a thought!

**RuralWeb** · 18-Aug-2007, 12:21 PM

always comes across as a 'recommendation' rather than a 'rule'

With V7 it is a rule but V8 is a bit more clever and can track the location but again they should really be in the same place as the rest of the site.

**TraceyHand** · 18-Aug-2007, 12:44 PM

Originally posted by RuralWeb

With V7 it is a rule but V8 is a bit more clever

interesting you should say that because V8 shouts out and protests a lot more than V7, if the images aren't in the site1 folder, IMO.

I think V8 actually makes it harder (and rightly so) to leave images outside the site1 folder.
I often had images outside mine in V7 and earlier and, as long as they were added to the additional files, never had any problems this way.
I agree it's a more time-consuming way to do it though.

**RuralWeb** · 18-Aug-2007, 12:52 PM

The bottom line is put them in the site1 folder - easy

**antpow** · 18-Aug-2007, 03:07 PM

My images are in site1

Hi, all of my images that don't work are in my site1 folder. Thanks Anthony.

**leehack** · 18-Aug-2007, 03:23 PM

So what have you tried so far to solve the problem?

**antpow** · 18-Aug-2007, 03:45 PM

Ive added them to additional files and then refreshed website. To be honest i am not quite sure what to do at the moment, iv'e been reading the help topics but can't suss it out.

In the help topics is this part, does this have anything to do with the problem. I have clicked the ''use as website home page'' check box.

. Notes about the 'Use as Web Site Home Page' box
When you tick this option the 'Page Filename' will be automatically changed to 'index.html'.

� Only the 'index.html' file will be uploaded to the directory level above the '/acatalog' directory. All other brochure pages, including images, will be uploaded to '/acatalog' directory.

Thanks. Anthony

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Images not showing in the brochure pages

Images not showing in the brochure pages

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