PROTX Payment Error Problems

[bekyed]

Hi,

I have read bruce's posts about changing the script in version 8 but can anyone tell me if this works for actinic 7 developer please.
Can anyone suggest anything to help?

Thanks.

Wayne.

[Bruce]

Wayne,

The same changes work for v7 too.

Kind regards,

[bekyed]

Hi Bruce,

I am still having problems here.

I am using actinic v7 05.000 FJBA, have updated the psps, changed the script from protocol 2.20 to 2.22 and added your script and i still get the error below.
What is happening?

Wayne.

There was an error contacting the Vendor Site.

An Error Has Occurred on this page!
The Error Number is: -2147483638
The Description given is: The data necessary to complete this operation is not yet available.
Please contact protx about this error.

You have been charged for this transaction although the Vendor may not be aware of this. Please contact the Vendor to inform them of this fact on sales@anysite.co.uk

Click below to return to the web site from which you purchased your items and view your online invoice.
PLEASE NOTE: You can safely ignore any warning given by your web browser regarding sending information to an insecure server. All secure information has already been obtained and saved. The next step is simply to show your receipt and involves no transmission of sensitive data


If you have questions about the payment process itself, please contact protx at info@protx.com

If you have any questions regarding delivery of your purchased items, please contact Fetishwear UK directly on sales@anysite.uk.co.uk

Click Proceed below to return to the anysite completion page

[Bruce]

Have you contacted Protx as yet about this ?

[bekyed]

Yes on several occasions Bruce.
Ive given up now and signed up with SECPAY.
I am using the actinic ssl for the meantime.

Cheers.

Wayne.

[los_design]

Yes on several occasions Bruce.
Ive given up now and signed up with SECPAY.
I am using the actinic ssl for the meantime.

Cheers.

Wayne.

Hi Wayne

On your original set up, were you using more than one PSP?

Regards
Daren

[bekyed]

Hi Darren.

PROTX was the only PSP for this site.

[los_design]

Hi Darren.

PROTX was the only PSP for this site.

Thanks Wayne...

lets try and dilute it further for you...

1 Is this error happening on ALL cards (we are aware of a 3d secure issue dated 2 weeks ago that is still live)

2 Have you managed to replicate this in TEST MODE on protx

3 Are all affected orders bouncing into PENDING?

Regards
Daren (with one R )

[bekyed]

Hi Daren with 1 R

1 Is this error happening on ALL cards (we are aware of a 3d secure issue dated 2 weeks ago that is still live) YES

2 Have you managed to replicate this in TEST MODE on protx YES

3 Are all affected orders bouncing into PENDING? YES

I have received this reply from protx support this morning]

Dear Wayne,

Thank you for your email.

Since the update on the 1st August 2007 there has not been any change within the Protocol. The Major fact of the upgrade in August was to make the system completely PCI compliant. This meant that the system had to become strict to what is past to Protx within the Post. Before the update the old system allowed anything to be passed and this would work. But due to the PCI audit this needed to be made strict and just allow what is required to be passed. If the shopping carts followed the Protocol Guide they would have no problem but most shopping carts didn't that's why there is problems.

Unfortunatley this is a Shopping Cart Software error and NOT a Protx error. If you call Actinic they will be able to provide you help with your Shopping Cart.

Kind regards,

Protx Support

Support Email
support@protx.com

Technical Support Website
http://techsupport.protx.com

[bekyed]

From Joe At Protx

Got this email from Joe this morning.

Hi,

Alas, this wasnt a problem that was previously fixed BUT they are looking at it right now - I just went over to visit development and they are working through the Actinic code so I'll keep you posted.

Cheers

Joe

Protx Support Team