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    #1

    File name conflicts

    Hi - I'm suddenly unable to add a new product to any catalogue (Act v 6) page without getting this error message:"The specified file name conflicts with another file name! Please enter a unique (ignoring case) filename".

    I've tried altering every permutation, but can't identify which filename it is referring to.

    Any ideas, please?

    James
    James Gladwin
    Tags: None
    #2
    upgrade to the latest patch it is a known bug which is now fixed

    Comment

      #3
      Hmm - no luck

      Hi - Thanks for that - BUT: no luck. Downloaded patch, did everything required, and am still getting the error message.

      Any ideas, anyone? Chris (Maestro) Dickin?

      Bst - James
      James Gladwin

      Comment

        #4
        With the old error you could just press on ok again and it worked. Does this work for you? If not what happens if you try a really silly name that could not possibly exist on your catalog?

        Another thing to try is to open up the advanced tab and click from tab to tab a couple of times. Then press OK to save the products.

        That always worked for me.

        Regards,
        Jan Strassen, Mole End Software - Plugins and Reports for Actinic V4 to V11, Sellerdeck V11 to V2018, Sellerdeck Cloud
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        Comment

          #5
          Still no luck - anxious

          Hi - Thanks for that, but doesn't work for me still. Stubbornly won't let me ad new product to any page.

          Hmm - sounds like a direct call to our Lords and Masters in Actinic.....

          James
          James Gladwin

          Comment

            #6
            Manual upgrade of patch?

            I re-installed the patch again, and noticed (it had appeared before, but I didn't pay attention) an error message when I launched Catalogue, "The Site Upgrader encountered an error whileprocessing C..v6\Backupv6,1.3.0.0.0DBHA|Site 1" Please upgrade manyally if necessary."

            How would I do this, or , what does it mean?

            Anyone????

            James
            James Gladwin

            Comment

              #7
              Hi James

              What was your version originally?, If it was either 6.0.1 or 6.0.2, then a patch will not work. You will need to download the full version of 6.1.3 and install it, which will upgrade your 6.0.1/6.0.2 to 6.1.3

              Please check this
              Kind Regards
              Nadeem Rasool
              SellerDeck Development

              Comment

                #8
                Hey - thanks. I will do so and let you know.

                Best - James
                James Gladwin

                Comment

                  #9
                  Nadeem

                  Hi - have been away - it occured to me that I had some images that were not in my Site1 directory, so would not have been able to be upgraded. (I was using 6.01.03 ) - so I will replace those, and see what happens. Thanks- james
                  James Gladwin

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