email problems with v.6

[sutronics]

We are using catalog v. 6.1.5.0.0.0.EGRA. on our web site http://sutronics.com. We have had no problems until recently. Now we find that we are not receiving notification emails when orders arrive and if we want to email a customer we get the message 'unable to send email - check SMTP server'.

We have checked in advanced/network setup and our SMTP is our IP address, and is correct.

Please can you advise where else we might look to rectify the problem.
Thanks

[Mike Hughes]

Check with your host. They're the ones who control and might change your smtp server settings.

Mike

[TraceyG]

Your error log is showing a few errors like the following since 3rd March:

Program = MailScri, Program version = 6 , HTTP Server = Apache/1.3.41 Ben-SSL/1.57 (Un, Return code = 999 , Date and Time = 2008/04/10 08:50, Internal Errors = Error returned from SMTP server (4: 5.7.1 <information2@ihie.org.uk>... Relaying denied. IP name possibly forged [213.198.73.175])

You need to check with your host as to why these errors are being generated.