Hi,
I have a different shipping cost for payment by cash on delivery but some customers select the cheaper postage method (credit card payment only) and then select to pay by cash on delivery.
I am displaying clear instructions at the "Class of service" options for the shipping, but I still have customers selecting the wrong shipping class.
Does anybody know how to solve this problem? Maybe the cheapest cost of the shipping doesn't have to be selected automatically, and therefor the customer has to choose the shipping class before going to the next stage.
Can anybody help please?
Thanks - Brad Sutherland.
I have a different shipping cost for payment by cash on delivery but some customers select the cheaper postage method (credit card payment only) and then select to pay by cash on delivery.
I am displaying clear instructions at the "Class of service" options for the shipping, but I still have customers selecting the wrong shipping class.
Does anybody know how to solve this problem? Maybe the cheapest cost of the shipping doesn't have to be selected automatically, and therefor the customer has to choose the shipping class before going to the next stage.
Can anybody help please?
Thanks - Brad Sutherland.
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