shopping cart is empty

[JonathanB]

I have 2 sites hosted with active 24. Over the weekend both sites developed the same problem:

Add a product to the cart
Update cart or checkout empties the cart.

We are not using ssl
scripts are seemingly working and set to 755
I have made no changes to the scripts

the website addresses to check out are http://www.babycaretens.com and www.bodyclock.net

HELP!

thanks
Jonathan

[leehack]

Check the server times or your expiry periods, sounds like it might be date and time related to me.

[JonathanB]

thanks for the help. Expiry periods?

How do i do that?

[TraceyHand]

Well, you could have tried the in-built Actinic Help, searching for 'expiry periods' as a starter for 10.

Try Web > Configure Expiry Periods

The server time you can check from your Help > Troubleshooting menu

[JonathanB]

my expiry period on cart is set to 3 hours.

BTW: i made no changes to either cart, so the problem is most likely from the hosting company

[JonathanB]

thanks tracey:

My server time is "Tue May 13 21:36:41 2008"

[JonathanB]

So how does the server time affect things? How do i remedy the problem?

[JonathanB]

OK - thanks worked it out. This annoying company have changed their dates and are 1 day out!!! Problem solved at my end.

thank you for help