I have just received a notification of a 'new order since last download', however, I have not received my copy of the normal confirmation e-mail...
When I go into actinic and download the order, it is there and has the persons details, a full list of items ordered and an order number - however, it is in the PSP pending section as no payment confirmation was received either.
What does it mean when I receive the order but not the confirmation? Does that suggest a problem (what/where?) or that the user has just cancelled at the last moment (at which stage?).
What is the order of events during ordering? at which stage does the order file get written, and at which stage does the confirmation e-mail get sent?
When I go into actinic and download the order, it is there and has the persons details, a full list of items ordered and an order number - however, it is in the PSP pending section as no payment confirmation was received either.
What does it mean when I receive the order but not the confirmation? Does that suggest a problem (what/where?) or that the user has just cancelled at the last moment (at which stage?).
What is the order of events during ordering? at which stage does the order file get written, and at which stage does the confirmation e-mail get sent?
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