v6 Missing checkout button images

[Mox]

Many thanks Mal .... yep, they all downloaded safely ...... phew!

Thanks all once again for all your help

Michelle

[Mox]

You're not going to believe this ..... I've just uploaded the tiniest change to Design | Text | Invoice address and the buttons disappeared again.

I did another upload, another full Refresh Website .... still no buttons.

I then did a 'Configure Website Details' in desperation .... and one minute I see buttons and then on the next check I don't.

This is madness .... I need to make ongoing little adjustments to the site yet this is making me scared to do them!

Anyone have any ideas

a) what to do and
b) why this keeps happening?!


Many thanks
Michelle

[cdicken]

The checkout works fine - you just have HTML buttons in your checkout rather than image buttons.

You might have restored an original set of templates to your store's site folder, which has reset all the layouts in the checkout back to the default.

TBH it's working and looks fine so I wouldn't touch it.

[Mox]

Hi Chris, many thanks for looking at it; although I'm unconvinced it's ok. This is what I'm seeing in IE 7; it looks a bit better in FireFox apparently.



Bottom left of screen, I get "Error on Page" (Line 18. Char 1 Object Expected http://s180278736.websitehome.co.uk/cgi-bin/ca000002.pl )

Also the text formatting has gone from all the checkout pages.

Also, in Design | Options | Navigation - all the buttons are showing as gifs and when I go to site1 and open the button images they all open as gifs so I'm confused about that too!!

[cdicken]

Attached is what I see - it all looks fine in IE. You are trying to link to it via a screwy way again. Hopefully your version of v6 is the last one that was released so you have a 'Help | Troubleshooting' option. If you do, go to it and select 'Purge Session Files'. Then try looking at the page again.

With regards the selected in 'Design | Options | Navigation', the templates currently loaded into your Site1 folder all display text links rather than images. You need to do the following to see images:

1. In Windows Explorer go to C:\Program Files\Actinic Ecommerce v6\Formats\Themes\Business
2. Copy Act_NavigationItem.html to the clipboard and paste it within the Site1 folder

[Mox]

Thanks again Chris .... it didn't work, although I do now know what the problem is ... I just don't know how to fix it!

When I originally uploaded to my 1and1 webspace, I tried to upload to my subdomain/sub-directory: http://www.domain.co.uk/acatalog/ and /cgi-bin

I couldn't get it to work so I abandoned that idea and uploaded to my root space: http://s180278736.websitehome.co.uk/acatalog etc

I noticed just now that all the gif's are trying to load from http://www.domain.co.uk/acatalog/ yet when I go into Catalog, nowhere can I see this referenced - everywhere in network settings is now pointed to http://s180278736.websitehome.co.uk

So, as a temporary fix, I've just uploaded the gif's to http://www.domain.co.uk/acatalog although I still see Done (Error on Page) in the bottom left corner.

Where in Actinic would it still be picking up http://www.domain.co.uk instead of http://s180278736.websitehome.co.uk if not from Network Settings?

I'm wondering if it's still trying to reference the old cgi-bin aswell

Many thanks again
Michelle

[cdicken]

That 'Purge Session Files' thing I recommended should fix this. Your problem is that you have a cookie on your PC that is remembering that the site used to be on 'winacabin.co.uk'. The purge session files will fix this.

[Mox]

Ok, that makes sense, although Purging the Session Files didn't fix it. I've also cleared out all temp files from my PC and rebooted yet I still have the yellow triangle in the bottom left corner of screen and when I mouseover the options, that yellow triangle gets accompanied by the "Error on Page" message that refers to the ca000002.pl file as before.

When the first cart page appears, I can also still see (bottom left) the image files loading from http://www.domain.co.uk/acatalog instead of http://s180278736.websitehome.co.uk/acatalog

The panic is off, as everything works, although I also don't want customers to lose confidence by that warning triangle.

So, I have purged and then refreshed the whole web site. I've also cleared out all temp files etc. Is there anything left to try?!!

[cdicken]

Michelle

Please delete all cookies held in your browser, then go to http://s180278736.websitehome.co.uk/acatalog directly and try again.

There's nothing wrong with your hosting. The issue is that there is a cookie in your browser for this store which thinks your 'acatalog' folder is at winacabin.co.uk rather than websitehome.co.uk.

[Mox]

Hi Chris, many thanks for this.

I have actually deleted cookies many times (in fact all history), I've rebooted etc .... still that warning triangle.

I take it you don't see a warning triangle in the bottom left of screen?

If not, then that's good enough for me!!

Thanks once again
Michelle