Suspended ordering

[keyboardsleeper]

Hi,

Quick question.
Suspended ordering to update website.

Do we have to do a complete refresh to get ordering working again?
What happens if this does not work - ordering does not come back?

Thanks in advance.

Patrick

[RuralWeb]

Do we have to do a complete refresh to get ordering working again?

No but you can if you want

What happens if this does not work - ordering does not come back?

The world will end -

[keyboardsleeper]

world ending

Hi

Thanks for that.
Pages appear to be refreshing, but a few are not.

If a page does not refresh, should I ftp in and delete page manually and then do another refresh?

This has not happened before.

Thanks

P

[RuralWeb]

should I ftp in and delete page manually and then do another refresh

No - do a purge and refresh in help | troubleshooting

[keyboardsleeper]

getting worse

Tried the purge and refresh - could not complete it.
Now can't do anything - getting lots of error in the error log.

Is there a way to take the snapshot we have and start again with a complete new load-up?

Thanks in advance.

[Rich Brady]

Patrick,

Try changing the Script ID in the Network Settings and then Refresh. This has helped resolve a number of issue for me in the past.

[RuralWeb]

Sounds more like you have a isp connection problem to me - do a network test

[keyboardsleeper]

buy button

We have tested the network settings and all ok.

This sounds crazy, but the problem arose because after a site update some of the pages were not displaying the buy button, but others were - bit odd.

See: http://www.compactlaw.co.uk/acatalog...e_Windows.html

Which should have a buy button like: http://www.compactlaw.co.uk/acatalog..._Mac_Pack.html

This is how it all started - no reason for the buy button not to display.

So tried refreshes and manually deleting the pages, (without the button) and then refreshing.

[RuralWeb]

Restart actinic and try another refresh

[keyboardsleeper]

doing that

Hi,

We are doing that now, but does not seem to have had any affect - still not displaying - bit odd.

[RuralWeb]

still not displaying

Are they showing in the site preview?

[keyboardsleeper]

no, not showing in the site preview.
but its the same file used throughout the site.

[RuralWeb]

no, not showing in the site preview.

Then the problem is within actinic not the server

but its the same file used throughout the site.

I dont understand?

[keyboardsleeper]

Sorry for not being clear.
We use our own buy button graphic - and it displays on other preview pages, but not on a handful of pages.

[leehack]

stock monitoring switched on possibly?