I'd have to question the frequency and whether that points to your users more than the site itself. Can we take a look at the site?
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Within Actinic, Click Help then Troubleshooting
Click the 'Get Server Time' button, this will find the actual server time. Doubt this will differ from the time found by the script you ran, but you never know.
If you're sat adamant that the software is at fault, install Actinic from scratch on another machine if possible (or license a new site if using Actinic Business) and give the new site the same FTP details. Switch to Test Mode and play around with the site to see if you can re-create the issue with the test site. Presumably this would let you identify if the issue is with your server or within Actinic itself. That's how I'd diagnose the problem anyway.
For what it's worth, my money is on the web host.Comment
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According to the logs it happens pretty much every day. The website is www.cameraclean.co.uk (am I allowed to post urls? - I guess I'll find out!)
Thanks for your help!Comment
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<Actinic:TEMPLATE type="begin" filename="C:\Program Files\Actinic v7\Sites\Site1\Act_PrimaryCheckout.html"/>
This is referenced just after the <body> tag on your checkout pages. Perhaps not the reason for the errors, but certainly can't be helping your cause.
---EDIT---
In fact, this seems to be quite common throughout your code. Personally I've not played around with V7 code, so wouldn't be able to offer much advice on this. Referencing files on c:\ doesn't make sense, regardless if this is default Actinic v7 behaviour or not(?)Comment
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Yes I guess testing the site on another server/host would be an option. We're using 1and1 at the moment.Comment
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I just went to all three of your payment options without any trouble. Could see any out of the ordinary, but what do you look for
LOL.
Does this happen at any particular time of day?
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grant - Re: the code...yes you get that if you don't Compact HTML/CGI on uploading the site. I seem to remember when I did compact it caused other problems though.
webD - the error file is here http://www.cameraclean.co.uk/acatalog/error.err so you can see the grim details for yourself!Comment
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I've been sitting on checkout page 1 for about 15 minutes now, I will leave it for another half hour or so and see what happens. Just checked your error log and it does make for depressing reading. These errors are being logged on a virtually constant daily basis since approx April 2008. Have you spoken to your host to see if they have implemented any security features in April 2008 which may be causing this?
Having said that, the error log shows this has happened quite often before this point for 2 years prior to 2008. Seems strange that it is only this error that is being logged, there is virtually no other errors being logged for an entire year.
I am assuming you still get orders downloading through Actinic, or does everyone that orders run into this, after informing you when they order by other means?
Lol, I knew V7 produced some nasty stuff but I didn't realise it was this nasty. Why it references files on the C drive is beyond me.Originally posted by tintin99 View PostComment
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Christ
Lee that as to be too frequent for user error?
It's definitely begining to smell of a server problem IMO as I suggested earlier, I think you should try it on a different server.
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We get the odd customer contacting us to report the problem, but of course there must be many who just go elsewhere and don't tell us. To be honest I haven't really studied the logs until this latest spate of occurrences...it's a bit of a shock.
Yes v7 code isn't very nice!Comment
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My guess is the hosting.Comment
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Which 1+1 package are you on and is your server Linux or Windows?Comment
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Linux. What sort of questions should I ask 1and1? I think I need to be specific as they will obviously claim that it's not their problem!
EDIT...
Linux BusinessComment
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Should be OK.
Seems from past reporting of this issue is problems with your network settings.
If you open your Network Settings and export them to a text file, paste the contents of this ensuring you remove username and password references.Comment
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I have been going back and forth between PSP and your site (Sorry about all the PSP pending orders, lol!) and haven't noticed anything out of the ordinary. One thing I did notice though, is selecting Paypal - the transfer between your site and Paypal look around 20-30 seconds. On the Paypal server, the details which had been carried over seemed to have messed up. On your site I entered my telephone number, but on the Paypal page it shows a completely different 6-digit number in Home Telephone. I know that's another story altogether but just letting you know the issue exists. Protx was fast as usual, no problems there.
Clicking 'Cancel' to return from PSP to your site was no problem.
Another niggle is the Receipt page - you are showing a different e-mail address, be careful not to confuse customers with that
Would 100% lead me to believe you have Hosting issues. 1+1 seem to be quite problematic IMO.Comment
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