"Your shopping cart has expired" error - did anyone ever find a fix?

[tintin99]

Thanks for the info Grant - it's very helpful. I'll post the Network Settings asap. Any ideas what sort of thing at 1+1 could cause the problem?

[grantglendinnin]

Thanks for the info Grant - it's very helpful. I'll post the Network Settings asap. Any ideas what sort of thing at 1+1 could cause the problem?

Could be numerous things - most likely security settings. That seems to be one of the most common issues with low-cost servers - since they are so popular due to the low cost, they are often targeted and therefore have stricter than usual settings, in my experience anyway.

[leehack]

Lots of people use 1+1, i think the issue with them is that your package must be a certain package or higher. Info on this in the forum already, may be worth digging out and checking yours against this.

[tintin99]

Network settings as follows:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.cameraclean.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.cameraclean.co.uk/acatalog/
SSLCGIBINURL https://www.cameraclean.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp.cameraclean.co.uk
SSLFTPUSERNAME
SSLFTPPASSWORD
SSLPATHTOCGIBIN /CameraClean/cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.cameraclean.co.uk/acatalog/
CGIBINURL http://www.cameraclean.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.cameraclean.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /CameraClean/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /CameraClean/acatalog/

[Rich Brady]

FTPPATHFROMCGITOCATALOG /CameraClean/acatalog/

Is this right? Is it like public_html you see on some sever set ups?

[tintin99]

ummm...not quite sure what you mean, but CameraClean is the name of the directory on the server which acts as the root directory for the website. Presumably if there was anything wrong with this setting nothing would work at all....?

[tintin99]

Well, I contacted 1and1 support about it and got the following reply (surprise, surprise!):

With regard to that issue, I think it's a problem with the application
that you use. I also want to inform you that you are in the Shared
Hosting Server in which we can not change the security settings since
there are lot of customers will be affected. The security measures of
your application might be too high & this is why sometimes it time out.
So, you have to check the application that you use as we can not double
check it since third party applications is already beyond the scope of
our support.

[malbro]

grant - Re: the code...yes you get that if you don't Compact HTML/CGI on uploading the site. I seem to remember when I did compact it caused other problems though.

webD - the error file is here http://www.cameraclean.co.uk/acatalog/error.err so you can see the grim details for yourself!

I see from the log that the script is version 490, that is a very early script so would have been written for an early version of perl. The current version of perl on 1and1 servers may not be suitable for such an old script, possibly someone who had more experience with the early versions of Actinic could comment on this.

The error is generated by the script os000001.pl (number may vary), I do not have a copy of the script you are using as on Actinic 8.5.3 the script is at version 20697, so it is difficult to give any more details.

[malbro]

Is this right? Is it like public_html you see on some sever set ups?

1and1 allow multiple web sites on your server package, part of the admin allows you to select a folder on the server as the root for a specific domain name. I have several domains hosted on one server at 1and1 each in its own folder. The actinic sites I have on 1and1 are test sites, so I do not have any experience with this cart problem.

[tintin99]

I see from the log that the script is version 490, that is a very early script so would have been written for an early version of perl. The current version of perl on 1and1 servers may not be suitable for such an old script, possibly someone who had more experience with the early versions of Actinic could comment on this.

Sounds possible - I don't know anything about perl but maybe someone else can tell us.

[Duncan Rounding]

Sounds possible - I don't know anything about perl but maybe someone else can tell us.

I don't think that thiat is related. I have v7 sites runnging ORDERSCR v487 without any issue on 1and1.

[Rich Brady]

1and1 allow multiple web sites on your server package, part of the admin allows you to select a folder on the server as the root for a specific domain name. I have several domains hosted on one server at 1and1 each in its own folder. The actinic sites I have on 1and1 are test sites, so I do not have any experience with this cart problem.

Cheers for that Malcolm.

Bob, do you have more than one site on the server? It may not even be relevent, but I thought it help build the complete picture...

[tintin99]

Cheers for that Malcolm.

Bob, do you have more than one site on the server? It may not even be relevent, but I thought it help build the complete picture...

I think there are a couple of other sites under the same user account but nothing of any significance.

[tintin99]

I don't think that thiat is related. I have v7 sites runnging ORDERSCR v487 without any issue on 1and1.

Thanks for that Duncan. If it's possible to run v7 on 1and1 without this problem then I'd have thought it must be something to do with our website - either the Actinic settings or the page code...

[Rich Brady]

I think there are a couple of other sites under the same user account but nothing of any significance.

Are they actinic sites?