Thanks for the info Grant - it's very helpful. I'll post the Network Settings asap. Any ideas what sort of thing at 1+1 could cause the problem?
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Originally posted by tintin99 View PostThanks for the info Grant - it's very helpful. I'll post the Network Settings asap. Any ideas what sort of thing at 1+1 could cause the problem?
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Network settings as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.cameraclean.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.cameraclean.co.uk/acatalog/
SSLCGIBINURL https://www.cameraclean.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp.cameraclean.co.uk
SSLFTPUSERNAME
SSLFTPPASSWORD
SSLPATHTOCGIBIN /CameraClean/cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.cameraclean.co.uk/acatalog/
CGIBINURL http://www.cameraclean.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.cameraclean.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /CameraClean/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /CameraClean/acatalog/
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Originally posted by tintin99 View PostFTPPATHFROMCGITOCATALOG /CameraClean/acatalog/
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Well, I contacted 1and1 support about it and got the following reply (surprise, surprise!):
With regard to that issue, I think it's a problem with the application
that you use. I also want to inform you that you are in the Shared
Hosting Server in which we can not change the security settings since
there are lot of customers will be affected. The security measures of
your application might be too high & this is why sometimes it time out.
So, you have to check the application that you use as we can not double
check it since third party applications is already beyond the scope of
our support.
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Originally posted by tintin99 View Postgrant - Re: the code...yes you get that if you don't Compact HTML/CGI on uploading the site. I seem to remember when I did compact it caused other problems though.
webD - the error file is here http://www.cameraclean.co.uk/acatalog/error.err so you can see the grim details for yourself!
The error is generated by the script os000001.pl (number may vary), I do not have a copy of the script you are using as on Actinic 8.5.3 the script is at version 20697, so it is difficult to give any more details.
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Originally posted by webD View PostIs this right? Is it like public_html you see on some sever set ups?
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Originally posted by malbro View PostI see from the log that the script is version 490, that is a very early script so would have been written for an early version of perl. The current version of perl on 1and1 servers may not be suitable for such an old script, possibly someone who had more experience with the early versions of Actinic could comment on this.
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Originally posted by malbro View Post1and1 allow multiple web sites on your server package, part of the admin allows you to select a folder on the server as the root for a specific domain name. I have several domains hosted on one server at 1and1 each in its own folder. The actinic sites I have on 1and1 are test sites, so I do not have any experience with this cart problem.
Bob, do you have more than one site on the server? It may not even be relevent, but I thought it help build the complete picture...
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Originally posted by webD View PostCheers for that Malcolm.
Bob, do you have more than one site on the server? It may not even be relevent, but I thought it help build the complete picture...
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Originally posted by drounding View PostI don't think that thiat is related. I have v7 sites runnging ORDERSCR v487 without any issue on 1and1.
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Originally posted by tintin99 View PostI think there are a couple of other sites under the same user account but nothing of any significance.
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