view basket / checkout odd display

[peter]

hi all

i'm sure there is a good explantion for this -

when I click

View Basket from this page within acatalog
http://www.jubilee-seeds.co.uk/acatalog/grass_seed.html

The page displays fine.

But from the home page
http://www.jubilee-seeds.co.uk

we lose the style sheet.

What am i doing wrong?

Thanks

[Rich Brady]

Peter,

When you go to the cart from here:

http://www.jubilee-seeds.co.uk/acatalog/grass_seed.html

you re-directed to the domain www.jossdownes.co.uk where as the home page stays on www.jublee-seeds.co.uk

Keep it the same throught your site.

[peter]

Thanks for the heads up - a hang over from the test site I set up.

However thats not the cause of the problem I'm sure - isn't it to with the
Actinic:BASEHREF VALUE for a page not in the actalog dir?

[peter]

hmm

there is actually a more significant problem - once in the cgi-bin none of the navigation links in the norcascade menu find successfully find their page.


i wonder if both of these problem stem from the way the cgi-bin is referenced or if i should open a new thread??

[pinbrook]

No dont start a new thread.....

i assume you have sorted the jossdownes domain issue and also done a site refresh.

I browsed the site, popped in and out the cgi bin and didnt loose the style sheet

[Duncan Rounding]

Cgi bin links from the cart are showing http://......./cgi-bin/....html. Cookies are also not working correctly.

Are the network settings correct, does the network test pass without error?
Is the baseref correct in your layout?

If yes, then try changing te script ID and do a purge and refresh. If not check those points first.

[peter]

thanks again for pitching in.

Just to bring this thread up to date:

1. I am now troubleshooting this problem on a test website:
http://www.jossdownes.co.uk/acatalog/

2. The primary problem is the Nor cascade menu not finding product pages from within the cgi-bin.

Dear drounding
3. Network settings pass without error

4. I have ammended the Actinic:BASEHREF from

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/></Actinic:BASEHREF>

to

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>

as per a clean act_primary in the actinic themes dir.

5. i deleted the acatalog dir and all files in the cgi-bin before refreshing the website.

Any suggestions gratefully received.

[Mike Hughes]

Can you run through what your problem is again?

You seem to be testing on one domain, but expecting everything to work from the 'home' page on a different domain. That's never going to work.

Mike

[peter]

thanks olderscot

my pleasure

the domain to troubleshoot is
http://www.jossdownes.co.uk/acatalog/


From the the catalog home page
http://jossdownes.co.uk/acatalog/

the product
Shop Home > Grass Seed > Lawns and Landscaping > JS1 Leisure Lawn
can found correctly using the norcascade menu.

But from a cgi page like the View Basket page
http://www.jossdownes.co.uk/cgi-bin/...CTION=SHOWCART

the product cannot be found using the norcascade menu.

Hope thats clear

[pinbrook]

the domain to troubleshoot is
http://www.jossdownes.co.uk/acatalog/


From the the catalog home page
http://jossdownes.co.uk/acatalog/

have you noticed the lack of www in the catalog home page URL? jumping from www to non www causes all sorts of problems, although I note you are reporting the reverse.

As Mike says use 1 domain only and additionally make sure you are consistent with prefixes (check network settings), preferably use www - tell us you've done this and we will look again

[Mike Hughes]

As Jo says, you have two (maybe three) problems here:

1. You can't mix www. and non www. urls. It doesn't work because they are different domains. Technically www.jossdownes.co.uk is a sub-domain of jossdownes.co.uk.

2. Another problem is your 'Home' link on the page sends people to the jubillee-seeds homepage. That's why I was confused about the problem.

3. You cannot link to the cgi-bin from an off-site domain (such as this forum or jubille-seeds) as this will confuse the scripts.

Looking at your website everything (including norcascade) seems to work from the homepage and cgi-bin pages. The only problem I can see is if you use the non-www. domain which as I've already said is different and will never work.

You should really set up a redirect from all non-www urls to the www. equivalent. This would eliminate any problems of this kind.

Mike

[peter]

Hi Mike

I do appreciate your perserverence with my problem.

1. You can't mix www. and non www. urls. It doesn't work because they are different domains. Technically www.jossdownes.co.uk is a sub-domain of jossdownes.co.uk.

Good point. I have put a redirect in place for this test domain using an htaccess 301

2. Another problem is your 'Home' link on the page sends people to the jubillee-seeds homepage. That's why I was confused about the problem.

Sorry you got confused. I'm sure that didn't help!

3. You cannot link to the cgi-bin from an off-site domain (such as this forum or jubille-seeds) as this will confuse the scripts.

ok

Looking at your website everything (including norcascade) seems to work from the homepage and cgi-bin pages. The only problem I can see is if you use the non-www. domain which as I've already said is different and will never work.

But if the norcacade menu doesn't work for me from this page:
http://www.jossdownes.co.uk/cgi-bin/...CTION=SHOWCART

And I'm using the www's here. Does it work for you?

[peter]

Looks like i've exhausted the very generous support the community - do actinic support staff eventually get involved in unsolved forum posts or do i need to bring queries to their attention some other way?

[grantglendinnin]

I doubt Actinic Support will warrant much as the software seems to be doing as intended - you are trying to integrate a custom built site with Actinic, I don't think Actinic is the problem.

I have had a further look at your homepage source code, please can you open Design>Library>Base Href>Default Base Href and paste the contents in your reply, something doesn't seem right compared to a default installation.

[Mike Hughes]

But if the norcacade menu doesn't work for me from this page:
http://www.jossdownes.co.uk/cgi-bin/...CTION=SHOWCART

And I'm using the www's here. Does it work for you?

Yes, it does work for me from the cart page.

But, remember what I said before about not linking to a cgi-bin page from another domain? That's exactly what you're doing here.

Anyone wanting to check this has to go to http://www.jossdownes.co.uk/acatalog/ and click the view cart link. On that page norcascade menu seems to work fine.

Mike

PS. If it doesn't work for you then try deleting the actinic cookie on your pc. It may be corrupted after playing around a lot.