An error occurred while merging files on the remote site

[Mel_S]

I've been working on a v7 website.

I built the site on one computer, and all was working fine. When I was ready to do the final testing on the site I made a snapshot of the site. On the computer that the site will be maintained from, I created a new site, imported the snapshot to that computer, replacing the sample site that Actinic gives you. All seemed well.

THEN...

I made a couple of small revisions to the site and attempted to upload from the new computer - it wouldn't work. I got an error when attempting to merge files on the server.

Our webhost checked a couple of things, made the .pl files executable and now I have a new error:

An error occurred while merging files on the remote site. Bad Catalog username or password. Check your Housekeeping | Security settings, and try again. If that fails, try refreshing the website.

I looked at the Housekeeping | Security settings, but I have no idea what they looked like before the error... so that really didn't do me any good.

I deleted the acatalog directory on the server, then attempted to reupload using Actinic, thinking that there might be some conflict since I am now using a different computer, still, it isn't working.

Please Help! Any suggestions would be greatly appreciated - we'd like to get the new and improved version of our site up and running as soon as possible.

Thanks a bunch!

[leehack]

What does a network test report? Did you recreate the acatalog folder? Why did you delete it anyway, you only needed to do what the error message said to do - "If that fails, try refreshing the website"

[Mel_S]

I had tried refreshing the website multiple times, nothing seemed to help. So, since this is just the test site, I thought I would attempt to 'start fresh' and see if things would work with a clean slate so to speak.

Network test says that everything passed, no problems listed in the report.

[leehack]

Increment the script number by 1 or do a website purge and refresh from the troubleshooting menu are 2 common things to try. It will most likely have just been confused as an upload occurring from 2 different places. A website refresh would have normally fixed this. Make sure the database is compacted too.

[Mel_S]

Thanks for the advice! I'll try your suggestions and hopefully tomorrow we'll be up and running.

[jont]

The merge error was quite prevalent in v7 and often benign. Is the site working properly after a merge error upload? I used to get this a lot in v7 and it never affected one thing.

[Mel_S]

Changing the CGI script number worked, thanks a bunch Lee!

Jont, the site wasn't updating at all.