Hi,
I think I already know the answer to this question but I'll ask it anyway to humour Fasthosts. When I go through the checkout stage of an order I get to the page where it says "How did you find our site?" etc. When I click on submit to take me to the shared SSL page I get the error message: CGI Timeout, The specified CGI application exceeded the allowed time for processing. The server has deleted the process.
I called Fasthosts (yeah, I know!) and they said that the timeout is set to 10 seconds (which seems low to me) and that the problem is with the script. I pointed out that this script has been running for a year without this problem but they still wouldn't have it and suggested I contact Actinic. The site is on a Windows server (this was all set up before I started developing the site).
I think the timeout of 10 seconds is too low and that the issue rests with Fasthosts. Ideally what should the timeout be set to? I'm getting a bit fed up with Fasthosts and am looking at moving the site but need to have some feedback before I recommend this course of action to my client. The site is at www.wellieboots.com if anyone wants to see for themselves.
Cheers
Chris
I think I already know the answer to this question but I'll ask it anyway to humour Fasthosts. When I go through the checkout stage of an order I get to the page where it says "How did you find our site?" etc. When I click on submit to take me to the shared SSL page I get the error message: CGI Timeout, The specified CGI application exceeded the allowed time for processing. The server has deleted the process.
I called Fasthosts (yeah, I know!) and they said that the timeout is set to 10 seconds (which seems low to me) and that the problem is with the script. I pointed out that this script has been running for a year without this problem but they still wouldn't have it and suggested I contact Actinic. The site is on a Windows server (this was all set up before I started developing the site).
I think the timeout of 10 seconds is too low and that the issue rests with Fasthosts. Ideally what should the timeout be set to? I'm getting a bit fed up with Fasthosts and am looking at moving the site but need to have some feedback before I recommend this course of action to my client. The site is at www.wellieboots.com if anyone wants to see for themselves.
Cheers
Chris
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