Catalog needs to close error

[rmladden]

I have a situation that causes Actinic catalog to die a violent death. The kind of error that XP want to send a report to Microsoft. Fortunately, I can bypass it.

This is the situation:
I only ship to the US. A customer called and wanted me to ship to Canada. I would make an exception. I placed the order myself on my web site shipping to US. When I downloaded the order, I changed the order in Actinic to change the address to Canada and changed the shipping charge in the totals tab.

But now whenever I try to display the order and click the customer tab, it dies. I can click all the other tabs and print reports for it, but whenever I click the customer tab it dies. I have attached the report XP wants to send (which I did not allow). I doubt it is useful.

I can look at all other orders fine. I assume it has to do with shipping to a place I don't ship to.

[cdicken]

I can look at all other orders fine. I assume it has to do with shipping to a place I don't ship to

Yep - that'll do it.

You need to create a shipping zone containing Canada (with a class in it) in order to be able to view the 'Customer' tab and avoid the crash.

[rmladden]

But I do not want the Canada option to appear on the web site. I should be able to ship anywhere manually without the option on my web site.

And nothing I enter should cause Actinic to crash.

[cdicken]

We have tried to recreate your problem here, but ours just refuses to allow Canada to appear within the list.

It looks like you have an issue with your shipping. I suggest you register a support question at http://www.actinic.co.uk/support/register.htm and let our email support team take a look at what may have caused the problem.

[rmladden]

It's not a bug, it's a feature

Went though the support chain. I was told that, "It would seem to me that you are using the software beyond the scope of what it was designed".

It is not unreasoneable to ship to a country as an exception and set the shipping manually.

There are two issues:
1. This means I cannot ship to a location without making that location available to all on the web site.
2. This also means that if I ever remove the location because I do not want to ship there anymore, the old orders that have been shipped there in the past will no longer be viewable. I would think in the international realm this may become a larger issue.

It's not a high priority, but it should be on the bug list. Crashes are not user friendly.

[cdicken]

Thanks Bob

I will pass this on to the development team. With regards to the crash, you shouldn't get that so is it possible for you to send a snapshot of your site to communityadmin [@] actinic.co.uk and I'll let the team take a look and see what is happening.

[rmladden]

I had to put this aside for the busy time.

The problem was that I has deleted the 'None of the above' location from the locations. When I put it back into the countries table all was well again.