Hi
We have 3 options on the select shipping destination dropdown menu
1) United Kingdom Mainland
2) Channel Isles (Jersey and Guernsey)
3) Northern Ireland
All the above have different shipping charges + option 2 (Channel Isles) has the VAT removed from the invoice
We are receiving more and more orders with incorrect shipping destinations. This is not only messing up the shipping costs, but is losing us orders if option 2 is selected in error. We have to contact the customer and explain that we cannot process their order with no VAT if being shipped to the UK Mainland
It seems that in most cases the customer is initially selecting the correct location. However the drop down menue stays active until the NEXT button is pressed. In most instances, customers using scroll mouses seem to either knock the scroll wheel accidentally or simply try to scroll down to the NEXT button. This often changes their location without them even realising.
As we only use 3 shipping zones, I think the most obvious cure would be to have 3 radio buttons (with UK Mainland selected as default)
Would appreciate any pointers on how to achieve this please?
We would gladly pay somebody to perform this modification for us.
Terry
UKDVDR
www.ukdvdr.co.uk
sales@ukdvdr.co.uk
We have 3 options on the select shipping destination dropdown menu
1) United Kingdom Mainland
2) Channel Isles (Jersey and Guernsey)
3) Northern Ireland
All the above have different shipping charges + option 2 (Channel Isles) has the VAT removed from the invoice
We are receiving more and more orders with incorrect shipping destinations. This is not only messing up the shipping costs, but is losing us orders if option 2 is selected in error. We have to contact the customer and explain that we cannot process their order with no VAT if being shipped to the UK Mainland
It seems that in most cases the customer is initially selecting the correct location. However the drop down menue stays active until the NEXT button is pressed. In most instances, customers using scroll mouses seem to either knock the scroll wheel accidentally or simply try to scroll down to the NEXT button. This often changes their location without them even realising.
As we only use 3 shipping zones, I think the most obvious cure would be to have 3 radio buttons (with UK Mainland selected as default)
Would appreciate any pointers on how to achieve this please?
We would gladly pay somebody to perform this modification for us.
Terry
UKDVDR
www.ukdvdr.co.uk
sales@ukdvdr.co.uk
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