Completed Orders

[mac]

when orderes are received, they go into the "pending and completed" tab, HOW do you move the ones that have been completed , to the COMPLETED tab?

[Menar]

Hi,

The process of moving an order from ‘Pending and Completed’ tab to the ‘Completed’ tab is as follows;

1. Double click on the order line go into the 'Line items' tab and ship the item(s).

2. Go to the 'Progress and Payment' tab click on 'View payments' and then 'New Entry' and click on OK.

3. Then Re-print the invoice.

Hope this helps

[mac]

when I do that, it doesnt go away from the "pending tab" it stays there. it doesnt go in the COMPLETED side.
it shows that it was shipped in the "pending " ; but doesnt go in the completed pile.
hmmmm.

[Mike Hughes]

Let's start again.

orders go from 'pending' to 'completed'. The 'pending and completed' is just a list of the first two combined.

Items go from 'pending' to 'completed' when they have been paid for and shipped. If they aren't moving then something is probably outstanding.

Mike

[mac]

I use authorize net. do i have to do something there to say item was shipped???
because doing what you guys said (I have done) and the order shows up as shipped, and paid for, but still didnt go in the completed side!!!!!!!!!!!!!!
any other ideas?

[Jan]

Are you printing the invoice - you have to actually print it onto a printer, previewing isn't enough.

If you are, what payment status is showing?

Regards,

[Mike Hughes]

Can you check four things on the 'pending' screen for us:

1. Under 'payment' does it say 'pending' or 'full Payment received'?

2. under 'invoice' does it say 'printed'?

3. under 'packing list' does it say 'printed'?

4. under 'date shipped' is there a date listed?

Let us know and I'm sure we'll be able to work out what's happening.

Mike

[mac]

I printed it and it worked. Amazing. Thanks.