I'm on V6.2 and using WorldPay as the credit card facility.
Whenever an order is processed, although WorldPay processes the payment OK we get the following error: (XXX's inserted by myself)
This order has been charged to your customer's
credit or debit card but an error occurred when
notifying the web site.
Please look for order number AB37TA1000XXXX in the
list of orders shown when "Pending Online Credit Card"
is selected on the order window in Actinic Catalog,
and manually make a credit card payment record
(View Order, View Payments, New Entry).
The order will now appear in the "Pending" list.
WorldPay Information:
transaction id: XXXXXXXXX
installation id: XXXXX
The notification failed for the following reason:
Callback to merchant site failed
Happens on every order.
Anyone know why this is happening and what can be done to sort it?
Have changed and reloaded a new "secret key" via WP tech support, but this has made no difference. To my knowledge we haven't even got callback setup on our WP account.
Any help, gratefully accepted.
Whenever an order is processed, although WorldPay processes the payment OK we get the following error: (XXX's inserted by myself)
This order has been charged to your customer's
credit or debit card but an error occurred when
notifying the web site.
Please look for order number AB37TA1000XXXX in the
list of orders shown when "Pending Online Credit Card"
is selected on the order window in Actinic Catalog,
and manually make a credit card payment record
(View Order, View Payments, New Entry).
The order will now appear in the "Pending" list.
WorldPay Information:
transaction id: XXXXXXXXX
installation id: XXXXX
The notification failed for the following reason:
Callback to merchant site failed
Happens on every order.
Anyone know why this is happening and what can be done to sort it?
Have changed and reloaded a new "secret key" via WP tech support, but this has made no difference. To my knowledge we haven't even got callback setup on our WP account.
Any help, gratefully accepted.
Comment