I've been experiencing frequent bounce errors with 2 Actinic ‘ver.6.1.3’ websites. Take a look at the sites below if you want to try to force the error:
www.realink.co.uk
www.sung.uk.com
Real Ink is hosted on a Claranet shared SSL server and Snug is hosted on a corporate server with it’s own SSL cert. I don’t think this has anything to do with the error though?!
The error occurs during 'simple searches', 'update cart' or clicking on the ‘done’ button after checkout, so I assume this relates to the way the bounce page is working. During redirection you get a ‘page cannot be displayed’ error. If you hit ‘refresh’ the page usually displays correctly.
I’ve read various things about Zone Alarm and Norton Firewall causing bounce problems on the forum. I’m using Zone Alarm but a lot of the people who have experienced this problem have no firewall protection.
So my question is, does anyone have any ideas about what might be causing this or how to fix it? I’m just concerned that it will reduce customer confidence in the sites.
www.realink.co.uk
www.sung.uk.com
Real Ink is hosted on a Claranet shared SSL server and Snug is hosted on a corporate server with it’s own SSL cert. I don’t think this has anything to do with the error though?!
The error occurs during 'simple searches', 'update cart' or clicking on the ‘done’ button after checkout, so I assume this relates to the way the bounce page is working. During redirection you get a ‘page cannot be displayed’ error. If you hit ‘refresh’ the page usually displays correctly.
I’ve read various things about Zone Alarm and Norton Firewall causing bounce problems on the forum. I’m using Zone Alarm but a lot of the people who have experienced this problem have no firewall protection.
So my question is, does anyone have any ideas about what might be causing this or how to fix it? I’m just concerned that it will reduce customer confidence in the sites.
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