Hi everyone,
I hope someone can help me with this dilemma. Recently I have created a site for a client which uses the HSBC PSP integration.
Their site has gone live last Monday, however they have just come back to me stated that some of their users have contacted them saying that when they have gone through to the HSBC server and inputted all their credit card details. When they proceed with the tranaction after the Confirmation page the HSBC site comes back with a'Communication Failure' page. The user then tries again thus causing multiple orders to be dowloaded into the 'Orders/Pending Payment Service Provider'.
We have tried tranactions from our side and cannot seem to get this problem. Could it be a browser issue?
The client has contacted HSBC and they say that it's nothing to do with their side.
Has anybody else experienced this problem using the HSBC option? If so what was the problem causing this? Is there a solution?
I hope someone can help me with this dilemma. Recently I have created a site for a client which uses the HSBC PSP integration.
Their site has gone live last Monday, however they have just come back to me stated that some of their users have contacted them saying that when they have gone through to the HSBC server and inputted all their credit card details. When they proceed with the tranaction after the Confirmation page the HSBC site comes back with a'Communication Failure' page. The user then tries again thus causing multiple orders to be dowloaded into the 'Orders/Pending Payment Service Provider'.
We have tried tranactions from our side and cannot seem to get this problem. Could it be a browser issue?
The client has contacted HSBC and they say that it's nothing to do with their side.
Has anybody else experienced this problem using the HSBC option? If so what was the problem causing this? Is there a solution?
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