I have come across what appears to be an odd little bug when changing the Shipping Cost charge for an order.
Our shipping table is set up to calculate by weight (although at present, we have all weights set to the same default charge of £4.99, and then manually amend the postage charge when we process the order, if we want to charge less than this).
A specific set of events undoes any changes made to the Shipping Cost of an order.
If you follow this sequence:
Open the order, select Totals tab, and change the shipping cost.
Close the order.
Open the order and select the Shipping and Handling tab. Close the order. We often look here to check for Special Delivery Instructions, as they do not get printed out on the Invoices and we dont use the packing note report. Despite it being a S&H tab, you can't actually adjust the shipoing charge from here, which is a little weird, and why we are often then re-checking the Totals tab.
Open the order, and select the Totals tab again, and the postage recalculates back to the default given by the shipping table (undoing the first change carried out above).
Anyways, whilst not a major bug, it has caught us unawares several times, when we have changed the postage on an order, printed it out, then inadvertently gone through the above sequence of events, then printed out the credit card schedule, which now shows the incorrect total, as the postage change was undone.
Any ideas? Couldn't find this one in the knowledge base.
Thanks
Martin
Our shipping table is set up to calculate by weight (although at present, we have all weights set to the same default charge of £4.99, and then manually amend the postage charge when we process the order, if we want to charge less than this).
A specific set of events undoes any changes made to the Shipping Cost of an order.
If you follow this sequence:
Open the order, select Totals tab, and change the shipping cost.
Close the order.
Open the order and select the Shipping and Handling tab. Close the order. We often look here to check for Special Delivery Instructions, as they do not get printed out on the Invoices and we dont use the packing note report. Despite it being a S&H tab, you can't actually adjust the shipoing charge from here, which is a little weird, and why we are often then re-checking the Totals tab.
Open the order, and select the Totals tab again, and the postage recalculates back to the default given by the shipping table (undoing the first change carried out above).
Anyways, whilst not a major bug, it has caught us unawares several times, when we have changed the postage on an order, printed it out, then inadvertently gone through the above sequence of events, then printed out the credit card schedule, which now shows the incorrect total, as the postage change was undone.
Any ideas? Couldn't find this one in the knowledge base.
Thanks
Martin
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