Hi all,
We've recently upgraded from v4.1 to v6. In v4.1 at checkout, it would show VAT even if the order was outside the EU but once the order was downloaded, v4 allowed manual control over the VAT field on any given invoice which gave us full control of the tax issue.
v6 however, has an exemption box at checkout which the customer must tick if they are exempt (country selection does not do this for them). If they forget to do this, the order comes through showing VAT, and the box in v4 that allowed us to manually override is no longer available. This means the order has to be scrapped and a separate invoice generated.
We find that a high percentage of customers outside the EU are not placing their orders correctly and we can find no way of amending it.
We have UK sales, EU sales and Rest of World sales, as our shipping bands.
In Tax we are using Simple Tax with the "allow exemption" box checked. This means all shipping bands are able to select VAT exempt, which really should only be available to customers outside the EU.
We tried using Advanced Tax, but had problems with orders as a result, so reverted to Simple Tax again.
Can anyone help? Have we set things up incorrectly? We have spoken to Actinic Support about this, yet they couldn't help us!!
Many thanks in advance
Mox
http://www.dirtbikestore.com
We've recently upgraded from v4.1 to v6. In v4.1 at checkout, it would show VAT even if the order was outside the EU but once the order was downloaded, v4 allowed manual control over the VAT field on any given invoice which gave us full control of the tax issue.
v6 however, has an exemption box at checkout which the customer must tick if they are exempt (country selection does not do this for them). If they forget to do this, the order comes through showing VAT, and the box in v4 that allowed us to manually override is no longer available. This means the order has to be scrapped and a separate invoice generated.
We find that a high percentage of customers outside the EU are not placing their orders correctly and we can find no way of amending it.
We have UK sales, EU sales and Rest of World sales, as our shipping bands.
In Tax we are using Simple Tax with the "allow exemption" box checked. This means all shipping bands are able to select VAT exempt, which really should only be available to customers outside the EU.
We tried using Advanced Tax, but had problems with orders as a result, so reverted to Simple Tax again.
Can anyone help? Have we set things up incorrectly? We have spoken to Actinic Support about this, yet they couldn't help us!!
Many thanks in advance
Mox
http://www.dirtbikestore.com
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