missing products

[brianrudie]

ok here is a clue , i recently had a shuffle around and moved a few products to different sections.

go to my site

www.oldskoolvinylrus.com

go to the search page

type
lla

most of the products in the (----91-95 OLD SKOOL----)

i think it is not purging old locations?

[TraceyG]

Hi Brian,

I can't get into your shop at the moment - have you taken it down? Also, could you clarify the problem, I'm not sure what you mean exactly.

[brianrudie]

hi software bug update!!!!

hi software bug update!!!!

type in the word
"pesh"


without the ""

you will see a list of products

when you click on one of them is says it cannot be found ?????

i have refreshed my site , deleted and refreshed my /acataloug folder and i cannot solve this problem ,


THIS MIGHT BE A CLUE

i have just recently moved a few sections around in my actinic program , and have also put many of my products from many sections to just a few sections .
the problem that i gave you above seems to to be happening to all the sections that i have moved

i think that the problem is that actinic is unable to refresh propaly when the user goes for a shop re- arrangement ( like i just have )
perhaps an urgent software update is needed to solve this bug???


can anyone help ? , this problem has been happening for two weeks now and my customers are complaining

www.oldskoolvinylrus.com

[TraceyG]

Hi Brian,

Can you try the following:

Browse to the c:\program files\actinic ecommerce v6\sites\Site1 folder on your pc and delete all files ending in .cat and .fil. Do the same in your 'acatalog' folder on the server and then refresh the site.

[brianrudie]

no luck

tracey no luck it did not solve the problem

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.

--------------------------------------------------------------------------------

Please try the following:

Open the www.oldskoolvinylrus.com home page, and then look for links to the information you want.
Click the Refresh button, or try again later.

Click Search to look for information on the Internet.
You can also see a list of related sites.




HTTP 500 - Internal server error
Internet Explorer

[rmladden]

Can you get to the server error log? It should have the reason for the error, down to the line number in the perl script.

[brianrudie]

error log

error log

The last 20 lines of your site's error log are shown below. This can be useful for debugging scripts and solving problems with your site.

[Sun May 2 18:17:03 2004] [error] [client 82.43.100.120] script not found or unable to stat: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Sun May 2 18:17:03 2004] [error] [client 82.43.100.120] File does not exist: /domains/o/l/oldskoolvinylrus.com/public_html/.error

[rmladden]

Re: error log

That is a 404 error. You are getting a 500 error. Can we have more of your error log?

This is the wrong entry for your error. You'll need to force the error and get the log.

[brianrudie]

this problem has been haunting me for over two weeks now

and my orders are going dead because of it

HEEEEELLP!!!

at this rate it i might have to sell my actinic catalouge software on ebay !!!!

[cdicken]

type in the word
"pesh"


without the ""

you will see a list of products

when you click on one of them is says it cannot be found ?????

I just tried this and clicked on '1.PESHAY (WHITE LABEL4) £10.00 / €14.30' and it worked fine for me.

Can you please confirm some steps to show the error you are experiencing. Thanks.

Also, have you tried turning of search highlighting? This will mean that the links in the search results are generated as standard hyperlinks rather than calls to the Perl.

[brianrudie]

error

search for "jh37"

when it finds

click on

1.WHITE LABEL SINC1220 (--DRUM AND BASS / JUNGLE 1995-2002) £3.50 / €5.01


and you get the error

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.

--------------------------------------------------------------------------------

Please try the following:

Open the www.oldskoolvinylrus.com home page, and then look for links to the information you want.
Click the Refresh button, or try again later.

Click Search to look for information on the Internet.
You can also see a list of related sites.




HTTP 500 - Internal server error
Internet Explorer


i have recently uptadet my site and moved around some products into different sections , and put multiple sectioned products into single sections , since then this error has occured

please help

[rmladden]

We really need to see the server log for the HTTP 500 - Internal server error. Since you can't get the entire log, you have to catch it fast.

The history of your site indicates a weak ISP, and an expensive one at that. Your ISP's cost model indicates they expect to host sites with minimal traffic and no support. If you need more, they charge you a lot, but the support is still not there.

[brianrudie]

error log

The last 20 lines of your site's error log are shown below. This can be useful for debugging scripts and solving problems with your site.

[Wed May 5 22:32:32 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl

[brianrudie]

and more

The last 20 lines of your site's error log are shown below. This can be useful for debugging scripts and solving problems with your site.

[Wed May 5 22:32:32 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Wed May 5 22:33:59 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Wed May 5 22:34:05 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Wed May 5 22:34:10 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Wed May 5 22:34:19 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------
[Wed May 5 22:34:25 2004] [error] [client 217.43.11.234] Premature end of script headers: /domains/o/l/oldskoolvinylrus.com/public_html/cgi-bin/000099.pl
--------------------------------------------------------------------------------

[rmladden]

Your log does not have the detail of mine, but something has mangled the script name. 000099.pl should start with two letters.