Hi there
we're running actinic V6.1.4
We're just in the process of deploying a site live and come up with a serious problem. We're opting to use the Actinic java encryption method, the problem being when we choose this under "Business Settings | Payment & security | Payment Method | Credit Card Details Captured" and refresh the website completely (just to be sure) the online ordering process goes straight from the "How did you find our site" screen to a receipt page, bypassing the java encryption process. This suggests that the method used for purchasing is "Credit Card details sent seperately". We've triple checked this numerous times and it is set correctly in Actinic.
We found a couple of threads suggesting altering the Access database for Payment Method, but this was in Actinic V5 and didn't match the V6 mdb.
We even tried putting more options in the payment method drop down so that we could select which method to use and this never appeared at all.
Has anyone got any ideas?
regards Garry
we're running actinic V6.1.4
We're just in the process of deploying a site live and come up with a serious problem. We're opting to use the Actinic java encryption method, the problem being when we choose this under "Business Settings | Payment & security | Payment Method | Credit Card Details Captured" and refresh the website completely (just to be sure) the online ordering process goes straight from the "How did you find our site" screen to a receipt page, bypassing the java encryption process. This suggests that the method used for purchasing is "Credit Card details sent seperately". We've triple checked this numerous times and it is set correctly in Actinic.
We found a couple of threads suggesting altering the Access database for Payment Method, but this was in Actinic V5 and didn't match the V6 mdb.
We even tried putting more options in the payment method drop down so that we could select which method to use and this never appeared at all.
Has anyone got any ideas?
regards Garry
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