When placing an offline order there does not seem to be an option to add an `adjustment` like when dealing with a downloaded order. I use this when adding an item not listed in our products...
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Hi George
Could you elaborate on this?adding an item not listed in our products
Do you mean adding a new product to the catalog or adding an existing product from the catalog into the order?
If it is the latter, then once the offline order is completed, double-click on it and click on "Add New Item" and then 'New' in the window that opens up.
Cheers!! -
Adding an item to an (offline) order that is not listed in the catalog in any way.
Example - maybe six badges that I have got in especially for a customer, to be added to an offline telephone order along with some badges that are already listed in the product lists.
Basically `Adding an Adjustment` like in a normal downloaded order.Comment
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You can "Add Adjustment" once the entire offline order process is complete.
You can try a workaround for adding the badges not listed in your catalog.
You have the option of increasing the quantity for the existing order and then click Add Adjustment to put in a note for the customer about the new badges in this window.
Hope this helps.
Cheers!!!Comment
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