Hi there!
We have built a shop for a customer, and we have used the Actinic 6 version we still had from 6 months before and just used her licensing key to add another site on our machines here.
When we uploaded the site onto the computer of a customer, we had lots of problems which seem to be solved now, but now she cannot download her orders.
She gets the following error message:
' The server scripts are incompatible ith this version of actinic ecommerce. Refresh the website.
If Order processing is split from website maintenance then the two copies of actininc ecommerce must be upgraded to the same version.
If this error persists, copy the perl scripts from the original subdirectory and try again.
Server version = " 6 DDVA". Client version = " 6 DHBA" '
Now I am getting the feeling that the version of Actinic 6 we had already may not be compatible with the new version that she bought afterwards, and that this is the reason for this.
I tried to download the orders onto my machine and it seems like it would work but I don't want to download such sensitive information and delete it off the server so that my customer can't access it.
Please advise as soon as possible, because obviously my customer is losing business by not being able to process orders.
Thank you for your help.
Anuschka
We have built a shop for a customer, and we have used the Actinic 6 version we still had from 6 months before and just used her licensing key to add another site on our machines here.
When we uploaded the site onto the computer of a customer, we had lots of problems which seem to be solved now, but now she cannot download her orders.
She gets the following error message:
' The server scripts are incompatible ith this version of actinic ecommerce. Refresh the website.
If Order processing is split from website maintenance then the two copies of actininc ecommerce must be upgraded to the same version.
If this error persists, copy the perl scripts from the original subdirectory and try again.
Server version = " 6 DDVA". Client version = " 6 DHBA" '
Now I am getting the feeling that the version of Actinic 6 we had already may not be compatible with the new version that she bought afterwards, and that this is the reason for this.
I tried to download the orders onto my machine and it seems like it would work but I don't want to download such sensitive information and delete it off the server so that my customer can't access it.
Please advise as soon as possible, because obviously my customer is losing business by not being able to process orders.
Thank you for your help.
Anuschka
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