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    Upgrade to V6 site refresh times out

    I have a working site with v5.1.4. I have upgraded to v6, imported a snapshot from v5, and upgraded v6 with the patch for v6.0.2 and when I try a site refresh the operation times out.

    It gets as far as sending the files and them complains of either lack of space or file permissions. I can't see how space is anything to do with it as I have tried refreshing the existing site so I am only replacing existing files. Why else would it timeout before the refresh is complete?

    It's a large site with thousands of products, but if the FTP process worked with v5 why should it timeout now?

    TIA
    Ben
    Money Saving Eco Friendly Products | UK Dating | Love Horse Dating

    #2
    No great suggestions I'm afraid other than:

    1) Try uploading your v6 store into a 'test' sub-folder on your server to make sure it is separate from the v5 store. Also, make sure you are using a different script ID in order to not interrupt the existing cgi-scripts.

    2) Upload your store one section at a time. This is done by marking all your sections as deleted, other than one, and then refreshing. Then undelete your store one section at a time and update with the blue up arrow.

    If you want more detailed support free of charge, register a support request at www.actinic.co.uk/support

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