How to move orders from pending to completed?

[Porscheshop]

I have several orders which seem to be stuck in the pending stage even though payment has been accepted and a despatch e-mail has been sent. Is there any way to manually complete these orders, or any way to remove them from the pending screen?

[Mike Hughes]

For an order to complete you have to:

- print out the packing list
- ship (or cancel) all the products
- print out the invoice
- have no payment outstanding

Mike

[Porscheshop]

No go....

Mike,

Thanks for the reply. I've tried reprinting and e-mailing in the order you've listed.....still pending. Is there a manual setting somewhere I might be missing?

[Mike Hughes]

The one that often catches people out is the payments. Check under 'progress and payments', does it say 'Full payment received' ?

There is occasionally a problem with orders where something gets corrupted in the database and it just won't move. Usually though it's something else.

Mike

[thecurtainmaker]

Hi Austin,
Open the order, click the Progress & Payments Tab, click View Payments then click New Entry. This will mark the order as paid, so it should go to the Completed orders section.
Pen