Payment service provider authorization error

[andrewace]

We are having difficulty downloading authorised orders from the website. Although Secure Trading has received a successful credit card authorisation, they are not being marked as such in Actinic.

The error method that is coming up is as follows:

"The payment service provider authorization downloaded for the order number xxxx had an invalid signature"

I have seen community post 5093 and knowledgebase item GC144, which say to check the secret key.

However the secret key is CORRECT - it successfully allows us to login to the private account area on the Secure Trading website. I have entered it time and time again, pasted it in, etc.

What else could be wrong??

Thanks
Andrew Ace
Ecommnet Ltd

[Toby B]

Hi Andrew,

it successfully allows us to login to the private account area on the Secure Trading website

Do you login through http://www.securetrading.com ?

Could you could be getting your account login password confused with your secret key?

[andrewace]

That thought had occurred to me, but only one value has been provided to us from ST, so I assumed they were the same thing?

Yes, securetrading.com is the url.

[Toby B]

I'm not 100% sure but I don't think they are.

I know it's a pain but can you ring ST once more and check this. Inform them your an Actinic user.

Any joy?