Shipping

[Bob Isaac]

In the shipping bands I have set up the weight/cost for both UK second class post and standard parcel service rates. The highest second class rate is 0.75kg with a cost of £2.12. I have found that an order can be made to exceed that weight but will still show £2.12.

How can I set this up so that if an order goes over the maximum second class weight it will automatically pick up the parcel rates.

Bob

[Krithika]

Hi Robert

I have passed on this issue to the development team and will keep you posted.

Cheers

[Krithika]

Hi Robert

I am afraid the only way to achieve this is to set up rates for weights above 0.75 kgs in the shipping class Second Class Post itself.

Cheers

[Bob Isaac]

Is there a quick way to transpose all those rates from the Parcel rates that I have set up into the Second class rates. A file somewhere? I am suprised this has not been highlighted before and looked into.

Thanks.

[Mike Hughes]

Maybe I didn't understand the question, but can't you just select the '2nd class' shipping option and tick the 'don't allow excess' box under 'excess'.

That way '2nd class' shipping shouldn't be shown as an option for weights over 0.75 Kg.

Mike

[Bob Isaac]

I tried that as it seemed an obvious way, but it did not work. Even with an order well over 750g it still showed 2nd class as an option.

[cdicken]

That's odd - because it works fine with mine.

What should happen is that if an order goes above 750g, 'Second Class Post' should disappear from the shipping class selection drop-down.

One thought - it may still show Second Class Post in the shopping basket, but once you go into the checkout, it should not be in the drop-down box for shipping class selection, and the order should switch to using an alternative shipping class.

[Bob Isaac]

I was making a test purchase and noticed that the shipping remained at £2.12 despite adding more heavy items, and remained so until the end of the purchase process. I will clear session files and maybe browser files and see if it makes a difference.

[Bob Isaac]

I have tried all combinations of settings, and the Second Class rate still shows in the Checkout when the items total weight exceeds 750g.

What settings do you have in the Business Settings | Shipping and Handling | Shipping tabbed section?

[cdicken]

See if the attached screenshot helps.