Improvements to SellerDeck Support

[pmsupport]

I'm delighted to announce two major improvements to SellerDeck support:

1. The New SellerDeck Support Centre

2. Improved Remote Access

Introducing the SellerDeck Support Centre

If you have SellerDeck cover or are using a SellerDeck service such as Payments or Hosting you will be able to access the new support centre. Our goal is to provide you with a faster and more efficient support service.

With the SellerDeck support centre, you can now raise support tickets online 24/7 and check the status of your support tickets without having to phone into support. You can also post updates to your tickets, attach files and even record a video of the problem you are experiencing!

How to access the new support centre:

1) Go to the following Web Page:

https://support.sellerdeck.co.uk/home

2) Click "Login" in the top right corner of the browser window.

3) Enter your support centre email address and password which you may have been emailed earlier this month.

If you have any problems logging into your account, or wish to add more email addresses to your account, see the support centre FAQ:

https://support.sellerdeck.co.uk/ent...entre-faq-help

All email addresses linked to your account will share the same password.

Improved Remote Access

Our customers have been asking for better remote desktop support from SellerDeck, and we have finally delivered. We are now using new remote desktop software which is integrated into our new support centre. We believe in some situations, remote support can be much faster saving you time.

I hope you enjoy the new support centre!

Paul Murphy

[guccij]

[B]3) Enter your support centre email address and password which you may have been emailed earlier this month.

And if you haven't been sent this email? What then? Is there a timescale for rolling this out?

[pmsupport]

Hi Jules,

The email was sent out at the beginning of last month.

If you did not receive the email for any reason, don't worry, you may already have an account, so try resetting / changing your password, instructions are in the FAQ:

https://support.sellerdeck.co.uk/ent...entre-faq-help

If you are unable to change your password or don't think you have an account, the FAQ gives you the email address to contact.

I hope this helps.

Paul