Protx Changes from August 1

[PAULCOOKSON]

yes, just email your logo to support and ask them to upload.

[wjcampbe]

yes, just email your logo to support and ask them to upload.

I did not need to do that, the Logo used previously was already present when I did my test buy after making the script changes.

I would check first - support are busy enough with real work.

[jxm28788]

the logo's were missing on both my protx accounts after the change, I had to email support to get them added back. If they hadn't have made such an arse of things in the first place they'd have less work to do now...

[suederry]

My logo's gone so I will re-submit. I've just read this entire thread (all 15 pages of upgrade fallout) and my sympathies currently lie with me not protx. I'm sure they will upload my logo when my ticket number comes up!

[Glyn Emmett]

Hi,

We are using the new URL's as detailed in Bruce's post but are now seeing Transaction Completion Failures in the Protx checkout phase. This is after the customer has entered all payment details and the store owner and customer have had a confirmation emails sent to them.

The Protx failure page is shown on a test server watermark!? An the error number is 2147483638 with a description of : The data necessary to complete this operation is not yet available. Please contact protx about this error.

Protx have responded with
"The transaction in question failed to obtain successful authentication because a time out occurred within the authorisation process. This could well be because you are passing information over to our system that we cannot handle, so you must ensure that you THOROUGHLY compare your website code with our documentation to help us resolve this query as quickly as possible. When a transaction times out Protx are not provided with a response for the bank and can not verify that the transaction received authorisation by the bank. For this reason we are forced to fail the transaction. Your account is working correctly, as we have tested your kit so we need to make sure that you have put everything into place correctly at your end. "

Does anyone have any ideas on where I can look to correct this problem?

Thanks.

Glyn.

[Artisan]

I don't know if this will help, but one of my clients was having problems with incorrect information being passed to Protx, and Actinic advised me to get him to re-install the PSP files.

You can do this by downloading and running the file PSPsetup.EXE, which I believe is the one at http://www.actinic.co.uk/support/downloads.htm, from the link "Payment Gateway Updates" (it was emailed to me, that's why I'm not 100% sure about it!). If that's not it, email me,and I'll send it to you (it's 476KB).

Hope this helps.

Malcolm

[lefty]

Protx payment errors

I am also having huge problems with this since August 1 - about half of our payments are not completing correctly and leaving customer unsure what has happened.

I was told by Actinic Support not to change anything as the Protx redirects should work OK, but they don't!

I have now made changes to the OCCUpgrade.ini file as suggested in the forum and by Protx but I don't think it is actually updating in Actinic.

I have closed Actinic, edited the Protx URLs in OCCUpgrade.ini, incremented the version number at the top and saved. Then opened Actinic. But... no message about updating PSPs, no change to the OCCUpgrade.log file and email and password in OCCPROTXScriptTemplate.pl not overwritten.

Can anyone advise how I can get Actinic to recognise that the OCCUpgrade file has been changed and implement the changes on the live site?

[TraceyHand]

I have closed Actinic, edited the Protx URLs in OCCUpgrade.ini, incremented the version number at the top and saved. Then opened Actinic. But... no message about updating PSPs, no change to the OCCUpgrade.log file and email and password in OCCPROTXScriptTemplate.pl not overwritten.

Can anyone advise how I can get Actinic to recognise that the OCCUpgrade file has been changed and implement the changes on the live site?

just because it didn't overwrite the password, doesn't mean it hasn't updated the file.
My password didn't get over-written when I did it. I think it depends on what order you do things in

Have you checked on the Protx forums to compare the problems you're having with others?
I have noticed a marked increase in psp-pending orders since August 1st but none of my customers have contacted me to tell me what's going wrong (even in response to my emails )

No (or few) failed payments in Protx either so I'm suspecting that they're just not reaching Protx from the psp bounce page. The problem is, if I can't replicate the problem myself and my customers can't tell me... I don't know!

[tdw]

I followed the guide in the sticky and everything seems to be ok now. I didn't realise I had to change the protx template file in the Actinic v7\OCCUpgrade\CommonOCC folder.

Thanks

[tdw]

Spoke too soon.

It works for PAYMENT but for AUTHENTICATE I get:
Status: INVALID


Status Detail: 3014 : The TxType or PaymentType is invalid.

I have made the changes in the main v7\OCCUpgrade\CommonOCC files and checked both sites OCCProtxScriptTemplate.pl file.

[wjcampbe]

Did you previously use PREAUTH with Protx?

If not, you probably need to ask them to enable the option at their end.

[tdw]

Yes, I was using preauth before. I have e-mailed them and they just sent me a link the the setup guide which I already have.

[jxm28788]

Editted to add...they evidently HAVE done something since because it IS now showing the TEST SERVER page background behind it. Oh dear...

haven't checked myself but...

With regards to the background displaying Test Server this also is an issue that was rectified over the weekend. [protx support]

[tdw]

Hi,
I can't get to the bottom of this. Protx have tested my account for Authenticate & Authorise and the account is ok. They say that the Actinic end is causing the problem:
Status: INVALID
Status Detail: 3014 : The TxType or PaymentType is invalid.

I am puzzled as to what else I can do.

[siwalker]

Does the relevant code section in OCCPROTXScriptTemplate.pl look like this?

$sHiddenValues .= "<INPUT TYPE=HIDDEN NAME=\"VPSProtocol\" VALUE=\"2.22\">\n";
$sHiddenValues .= "<INPUT TYPE=HIDDEN NAME=\"TxType\" VALUE=\"AUTHENTICATE\">\n";
$sHiddenValues .= "<INPUT TYPE=HIDDEN NAME=\"Vendor\" VALUE=\"$sMerchantID\">\n";

Have you checked vendor id and password are correct?

Cheers,
simon