PROTX Order Confirmations - customers bought items not listed

[Rob_Rhubarb]

Hi,

I'm using PROTX as my PSP and it is working fine except that the order confirmation emails sent from PROTX only show the order total, they do not show details of the items ordered.

Does everyone have this problem?

I've made support aware of this and they say it is on the wish list of things to do but I wondered if anyone had managed to sort this out themselves?

Regards,
Rob.

[leehack]

Same for everyone, it looks junk and needs sorting ASAP.

[Rob_Rhubarb]

Hi Leehack,

Yep, definately needs sorting. I'm still in test mode but can imagine I'll have customers calling up questioning their order confirmations if they are sent out without the order details being listed... something I want to avoid.

The way it stands I'm unhappy to go live. Can't you drop into the code that sends the info through to PROTX and change it manually?

Regards,
Rob.

[Darren B]

There is a thread somewhere here about this and how to remove it, it requires a custom template and removing the fields from it.

By default i think there should be 2 templates, and chose the one with or without, depending on your shopping basket url, this IMHO is more to do with sage and them making this intergartion to there stuff

[leehack]

Rob

It sounds easy in principle, but if it was, i expect it would have been done. Maybe it is even planned for 8.5.2 which is releasing shortly, who knows, i know there is some PSP enhancements on the way, that could well be for PPP though. It is very offputting when you get the email as you don't know whether things have gone through OK.

I am no expert in this area i must admit, but from what i have read, PROTX built the initial integration with Actinic, this does not work as people want it to now and it seems that their is no ownership on who is going to get it sorted out. Both Actinic and PROTX are pointing at each and site owners lose out because of it. I may have this wrong, but that is the impression i get off what i've read on the forum.

Hopefully, one of the companies can take ownership of this and remember who they are here to serve.

[leehack]

Darren's idea is a good interim one, long term the email must contain the actinic product details IMO or it is a myth that PROTX is integrated with actinic.

[Darren B]

Hopefully, one of the companies can take ownership of this and remember who they are here to serve.

Lee ever the optimist, like changing the url's in the psp file at the last update, which was suppose to be an easy change, and it was to be honest, so why it never got included?

D

[Darren B]

Darren's idea is a good interim one, long term the email must contain the actinic product details IMO or it is a myth that PROTX is integrated with actinic.

Oi im still trying to find the post that has it in, slow down its Friday morning

[Rob_Rhubarb]

Thanks for the info guys. Will be interested to see that article if you find it Darren. No rush though, have that Friday morning coffee first

I did download a document from PROTX called 'VSP Form Protocol and Integration Guidelines', that gives you the exact info on how to send all the correct data to their server. Maybe I'll forward it on to the Actinic developers Only joking guys, don't strike me off just yet.

Regards,
Rob.

[TraceyHand]

Maybe I'll forward it on to the Actinic developers Only joking guys, don't strike me off just yet.

LOL
we've all thought it!!

[cdlphil]

As I have mentioned in this thread http://community.actinic.com/showthread.php?t=11203
We don't really need the protx email to go to the customer, our order confirmation email has all of the transaction detail we need in it.

So just managed to stop this protx email being sent to the customer by commenting out this line

if (length($::InvoiceContact{EMAIL})!=0) { $sCrypt .= "&CustomerEMail=" . $::InvoiceContact{EMAIL}; }

in the file OCCPROTXScriptTemplate.pl

Just placed a couple of test orders and everything else seems to work fine.

[Rob_Rhubarb]

As I have mentioned in this thread http://community.actinic.com/showthread.php?t=11203
We don't really need the protx email to go to the customer, our order confirmation email has all of the transaction detail we need in it.

So just managed to stop this protx email being sent to the customer by commenting out this line

if (length($::InvoiceContact{EMAIL})!=0) { $sCrypt .= "&CustomerEMail=" . $::InvoiceContact{EMAIL}; }

in the file OCCPROTXScriptTemplate.pl

Just placed a couple of test orders and everything else seems to work fine.

Ok, thanks Phil. Will give that a try and wait to see if this issue is sorted in the 8.5.2 release.

Catalog does seem like great software though and at least you can get your thoughts out there and responded to. I like the community vibe.

Regards,
Rob.

[Darren B]

Rob i doubt there will be much in the 8.5.2 release for this.

As for the vibe, hmmmm guess you were'nt around for G day there was certainly some vibes then probably around 8 on the ricta scale

[agemmell]

Hi,

I have recently set up my website to accept pay pal (www.reelsndeals.com). I had previously set it up so that I get a copy of the customer e-mail each time an order is placed. For some reason I do not receive copies of the e-mail for Pay Pal orders, although I still receive them for card payment orders...? Can anyone help.....?

Cheers,
Aileen.

[pinbrook]

For some reason I do not receive copies of the e-mail for Pay Pal orders, although I still receive them for card payment orders...? Can anyone help.....?

a quick read of the paypal sticky at the top of this thread might help you to check if you have set everything up correctly