3008 : The Vendor or Vendorname format is invalid.

[Bruce]

Hi Jane,

Just to comment on

Is this worth posting prominently so that other people avoid the fiasco I have been through?. I also intend to write to the powers that be at Protx. It seems totally daft that their system allows someone to generate a vendorname that won't work because t's too long.

It has been shortened and the 3008 problem has gone

If you take a look at http://techsupport.protx.com/actiniccartguide.asp you will see under the FAQ section that the answer to the TxVendorCode error has 'The encryption password is the 16-character string that will look something like:' so cant understand why they advise that when it should be 15 instead.

Regards,

[janeread]

Hi Bruce,

it's not the encryption password that was wrong, it was the vendorname - this was given to me by them and was 16 characters long. When they shortened it to 8 charcaters all that problem disappeared immediately. On a subsequent conversation I asked the Protx guy how many characters was maximum and he said 15.

Jane