Actinic Payments first review

[RuralWeb]

nothing from the op yet. We are asking questions and you offered to answer them or can we have some input from other testers please after all this is what you sign up to when you test for actinic as we all know.

You are now the expert in this area and its our turn to ask for help so can you post a step by step integration guide so we can see the process involved.

[leehack]

The look of the psp page is very professional and very soon will have a limited adaptedability to your own website.

This may be the problem in a nutshell, previous non-PSP users will love it, whereas current PSPers will not. Looks like design is going to be limited also. The feedback on the buttons and the integration sounds very favourable, if they can get the look right, it will open up to many more people i feel.

[Darren B]

To me it sums up what we already know, actinic has and idea and they go with it, the forum has a wealth of information, suggestions comments e.t.c yet they always ignore it, had they read the posts about HSBC, PROTX, e.t.c and customisation of the payment pages then they might have made a good 1st attempt.

But alas i think my decision has now been pushed to us another provider, unfortunatley this could mean actinic are about to miss out on almost a million in sales per annum, which im sure would have generated some money for actinic. Unless they can convince me otherwise.

Mind you after my long discussion with CB a while ago about AP i am a little supprised this is what has been generated.

D

[RuralWeb]

you know this is really winding me up now WTF did they not send out a questionare or start a thread asking for ideas. They keep it so in house that they cock it up every time. Even looking at what the competitors are doing would have produced a better result after all they have all been doing it for years and actinic are the new boys in town. Its basic really if you are starting a new business then you do Market reaserch and harvest all the good ideas out there. The new back office stuff means nothing to the vast majority of my clients so why would they move to this and loose business in the process.

This is exactly like the launch of v8
all over again.

[RuralWeb]

yet again another big issue for actinic raised over a weekend. Come Monday morning they will have lost all thier potential business. I have recently lost a good client because of Psp and other issues with v8 so I've no issues about jumping ship at the moment as it seems we are constantly battling with the software and supporting actinic rather than the other way round.

[Darren B]

Unfortunately Mal, i think its the few that really notice the issues with actinic and the probelms with there focus, developement and support which is a gamble as to who you get.

They have a large customer base and for alot, they use it straight out of the box without chnages and see it as a great package, which it is for that sort of thing, but for the more professional people looking for the edge over other ecommerce sites then actinic lets you down on a number of features.

We are all aware of the many of the missing features and alot wont ever notice, but when you add all these up there is a fare lump missing or in need of some serious work to correct the bugs or make it better.

D

[TraceyHand]

I cannot understand why the test group did not include users experienced in psps as all these issues would have been spotted immediately and an this negativity avoided. If there were any experienced psp users involved then they were not up to much IMO.

I think, for the most part, it did include current PSP users (from conversations I'd had with Neil, that's the impression I got anyway, bearing in mind there are only 10 initial users) but , speaking personally as one of the 'experienced psp users involved', I didn't get to see ANYTHING of the interface until AFTER it was done.

I was given my merchant IDs after I upgraded to 8.5.3 and, when I placed the first couple of trial orders/payments through it, that was the first I'd seen of ANY of it.
Even then, the security warning (in Firefox) was the most glaring issue for me (that and a complete lack of any customer or merchant email confirmation of payment) but I will mention the 'look/feel' of the actual payment page because it IS bland and not very confidence inspiring for the reasons Mike mentioned below.

I'm trying not to be negative about it because it offers a good value service but, if customers are being turned off by the payment page itself then it's a pointless service at best.

I'm sure Actinic will be following this thread but I will mention the concerns to Neil on Monday.

Right, I confess I've only scanned the thread after this part of Mal's post, I just wanted to respond to it before I forget LOL
I'll read the rest now!

[outdooraction]

I am still here
unfortunatly i am not on this forum 247 so cant reply instatly, but have been reading from great interest.

Its seems allot of people are going to be critical, and i appreciate comment, but as i say before form someone who didnt use a psp this is like christmass come early for this system we have. there are niggles which with a new psp there is going to be, but having said that i am aware of other companies who are using it who have nothing but praise for the set up and link with actininc v9

As far as i can tell we have not lost substatantial amount of sales yet beacuse of worried, and to check security of an order has made me more warry and happier to see what is what. i recon its about 5 abandons a day or people putting there wrong information in as i can see duplicate tries

in terms of why i choose actinic, is one its inbuilt and i like actinic, but second because we are already with RBS we already had some extreammly good card rates, unlike some out there. maybe i could of gone elsewhere, but havin it inbuilt and the pre authorize made me go with them.


as i asay i can answer questions but because im not on here 24/ 7 ill reply when i can.

[RuralWeb]

I'm sure it is like Christmas for you as it is a big difference to what you have been used to but its way behind current psps that most people are using.

Its easy to impress users who know no better - dont take that in the wrong way but if they had used someone using hsbc etc then I think the result would have been better.

[outdooraction]

I'm sure it is like Christmas for you as it is a big difference to what you have been used to but its way behind current psps that most people are using.

Its easy to impress users who know no better - dont take that in the wrong way but if they had used someone using hsbc etc then I think the result would have been better.

none taken.

i think your right, maybe time will tell on how well it turns out, but i think out the box all is good, and going well so far for us.

Anything else that pops up ill let you know.

[outdooraction]

Right next person to place a test order but not go through with its Gets it!!!!

Hounestly tough here is a screen shot

[RuralWeb]

you are going to get thousands doing it. Actinic should have really launched a demo site for people to play on rather than us all using your live site

[RuralWeb]

Looking on the eKashu website it says:

Customisabe payment pages: You can maintain your brand image by customising the payment pages to the look and feel of your website

So in theory the payment page should be fully customisable

[RuralWeb]

More info here http://www.electronic-payments.co.uk/solutions/eKashu and http://www.ekashu.com/index.php

[RuralWeb]

I get an error on a failed payment HTTP/1.1 405 Method not allowed