Actinic Payments first review

[Jan]

how will ap ensure payments are taken???

I use Protx ATM and find it to be an unreliable system, a lot of my customers can't enter payments via it at all. I'm expecting AP to be better, I guess I'll find out when I try it.

I have been told that the payments page can be modified by the way.

Regards,

[RuralWeb]

I have been told that the payments page can be modified by the way

If that is the case and it looks like it is from the other info I have found then it means that we can get rid of the standard actinic page and brand as per the shop which will go a long way to sorting it out IMO.

As previously posted it has got to be shop OR big name branded to be effective. I would also like to see some evidence of page security on there other than the padlock/https eg scanalert or comodo.

[parklifeclothes]

The one thing that has to be changed is the box for Card Verification Value:
although we merchants know what it means, do most customers? surely it would be clearer to have something like CVV Number (3 digit Security Number) and the branding does let it down a fair bit

[TraceyHand]

I use Protx ATM and find it to be an unreliable system, a lot of my customers can't enter payments via it at all. I'm expecting AP to be better, I guess I'll find out when I try it.

Ditto that, Jan and that's why I offered myself ( I don't make a habit of it ) as a guinea pig for AP because it has to be more reliable (god help it if it isn't!)

[RuralWeb]

well its already failed on me when a failed payment produced an error rather than taking me back to the store.

[outdooraction]

What error came up rural


and for the rest of you

And im not kidding with the amount of test orders, i know you want to see it, but my figures are being thrown out and i cant tell anymore if people are strugling or you guys checking it out. if you want an hounest opinion of if it is working or putting people off, then

STOP IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[RuralWeb]

I posted the error earlier.

[Mike Hughes]

Perhaps actinic could put it live in test mode on their demo site here: http://www.actinic.co.uk/examples/acatalog/

At least that would stop all the testing one Andrews site.

Mike

[gabrielcrowe]

actinic payments isnt an option to choose on that site, you're right. and it should be.

also: a plain textbox to put card details in, without a padlock, makes me feel uneasy.

[pinbrook]

Can i assume there is no way of customising the AP chackout pages, is seems extremely shortsighed not to allow any customisation or even the bare rudiments of being able to add your own company name to the checkout.

my only info on this is the screen shot provided by outdooraction

http://www.outdooraction.co.uk/actinicscreen.jpg

I've said before how i don't really care about customisation, so i may be doing a U turn here but then i guess i was assuming a minimum level - it takes 30 secs to add the basic customisation to worldpay

Pinbrook Secure Payment Page
This payment page has been created by WorldPay for Pinbrook.net. Please review your purchase details, then select a card or payment to proceed to the next page.

on the attached image this the text above is all i've ever changed to the default WP page.

I've noticed at the bottom of the page it makes reference to the fact that WP is part of RBS, this would be better placed at the top of the page to inspire confidence in the brand and maybe add that nat west is part of rbs - then WP would be on a par with HSBC for branding - i guess i'd better put that to WP, and not the good folk of this forum

[TraceyHand]

and likewise, with Protx, you can email them with a small logo and it gets added to your payment page just giving better 'flow' between store and PSP.
As it stands, when you move from store to AP, you could be going anywhere and the basic 'look/feel' of the whole thing just doesn't make a customer feel 'easy' parting with their information, IMO.

There HAS to be some basic level of customisation involved. Name or logo or, better still, BOTH to present a less disjointed transition from checkout to payment pages.

[cdicken]

Actinic Payments is customisable by supplying an alternate CSS file - which you reference via a call in the Act_OCCActPayTemplate.html - you'll see there's some example code in there commented out. You can also include references to your own custom images as part of this to supply alternative logo images and background images etc.

There is a full CSS customisation guide written, with some example code for changing all the colours and images. It will be added to the AUG and the knowledge base once Actinic Payments is made fully live.

All the positioning of the address elements are also controlled by CSS so it's probably really easy to move these into a single column. I'll check this out, and might update the default code.

With regards to the rest of this discussion, I haven't been too involved with the Actinic Payments developments personally, so I've asked a member of the team with more experience to comment.

[pinbrook]

which you reference via a call in the Act_OCCActPayTemplate.html

this seems like a lazy bit of coding here, why not add the ability to change css in the actinic interface rather than making people maintain something extra?

surely it should be an extra CSS (or the same css as actinic stylesheet) in the drop down for page type.

[TraceyHand]

Actinic Payments is customisable by supplying an alternate CSS file - which you reference via a call in the Act_OCCActPayTemplate.html

Is this also available in 8.5.3? because, while I've located it in my Site1>CommonOCC in V9, I don't see it in v8

[Darren B]

Well Chris it looks to me as though actinic have not supplied the testers with enough information then, One of the testers is far from an a beginner and even they were unaware of the options to customise the page?

With regards the images, are these going to be on the same server as the payment pages, if they are called from you own site will this not break the SSL if they are link to external sites? i may have miss understood what you saying though

D