Actinic Payment - Amending Address Details.

[djferros]

A customer places an order (and enters another address instead of the card address). I contact them to explain the problem and then they forward the Card address.

1) how do I check the address again? Or does the customer have to enter the whole order again?

2) did anyone else have problems setting up 3D-Secure? My merchant account is with streamline.

I'm using 9.0.2 and Vista (what a combo!)
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[TraceyG]

Hi,

1) how do I check the address again? Or does the customer have to enter the whole order again?

Has the payment gone through successfully on the order or not? Do you mean that you want to verify the 2nd address that you get?

[djferros]

Thanks for the reply.

Yes. I wish to verify the 2nd address they supplied as the first address was not the Card address. Does this make sense?
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[Mike Hughes]

AFAIK you can only do the AVS check with a payment. So if the payment has already been approved then you can't check it again (unless you want to process and refund a dummy payment manually).

If you want to verify a customers address then the easiest way is 192.com

Mike

[djferros]

Thanks for the reply mike and the advise re dummy payment.

If you want to verify a customers address then the easiest way is 192.com

Thanks, but it's just to verify that the Card GOES WITH the address.

[Mike Hughes]

In which case you'll need to use the dummy payment method I sugested. best to do it as a pre-auth otherwise it will appear on the customers statement.

Mike

[djferros]

best to do it as a pre-auth otherwise it will appear on the customers statement

what am i talking about?! i can't do this either as I don't know what the card details are. I'm not processing them offline, it's through actinic payments online. So even if they give me the new address there is no way i can ensure it matches the card details if i don't know what the cards details are.

Thanks for the help anyway.

Dee