Actinic payments payments not downloading

[johnshackleton]

but how do you COMIT the payment if you are using PRE-AUTH?

Log-in to AP Account Administration
Go to Reporting > Transactions (All)
Select the day for require

View the transaction you are looking for.

There should be 2 blue buttons VOID or COMMIT

[djferros]

thanks a million!
cause basically i get loads of orders that go to the pending part with no card details, i didn't know they were sitting there waiting!

just don't understand why support could have told me this 2 weeks ago!
________
PENNY STOCKS

[christina]

another having problems with actinic payments & business + v.9.2 today

Only realised as I'm setting up analytics & put a live order through to check out some things. Success page took absolutely ages but I very quickly had an email to notify about order but payment only showing as pending on actinic.

I have manually committed it using the actinic payment online control panel but glad to hear this is a temp. glitch as I was worried that this would happen every time I downloaded orders while a customer was in the final stages of their payment.

[TraceyHand]

seems to be a widespread problem then
However, not sure if it helps Actinic/whoeever to fix the problem, but it doesn't seem to have affected 8.5.3
My AP orders have come down with payments into the usual 'pending' tab not 'PSP pending'

[johnshackleton]

I've just downloaded 2 orders with payment successfully attached.

Fingers crossed!

[bart]

My orders are now downloading ok after problems earlier.

I did notice that only one of the four servers from the server status page was working earlier. They are all working ok now so hopefully it's all sorted.