Is Actinic Payments ready to use?

[johnshackleton]

We've not had any Bank Submission reports for the past 2 days. Anyone got the same?

Those 2 days have just come through now. It was only the Bank Submission reports that didn't work, everything else was fine.

I think the question mark (?) in red against the transaction remains there (unsettled) until this the bank submission appears. If the transaction has been 'committed' and 'authorised' I'm assuming there's not much to worry about??

[NicolaUK]

Seems to be working ok, although slow, today. Could not get any month to dates to happen yesterday, kept timing out.

I found it simple to set up but I am concerned at the number of failed payments for one of my sites - only 5 out of 25 came down yesterday, obviously not right but I'm not sure what's causing it.

[TraceyHand]

this problem with bank submissions is what I am having too. Daily Transaction reports seem ok (can't vouch for this week...am on holiday) but the bank ones nearly always time out whether I'm doing previous month or month to date.
Tracey, I will respond to the questionnaire email when I'm back on the computer.

[Darren B]

On Holiday again

Today has been the first time i have managed to get a report for the week, not as bad as it sounds as i have only just started using it. But for the 1st few days they were no reports, no time outs, just no reports.

but the daily transactions seems fine - miss my emails though

[TraceyHand]

I had exactly the same problem last week running V8.5.3, I tried to setup test mode as I didn't want to go live immediately. Got 'invalid seller identification' and even when I switched to normal mode I still had the error. Managed to get good response from support though who fixed up a snapshot for me. They had to add the actinic payments files into the additional files to upload, not sure why but it works OK now.

It would be better if Actinic supplied a set of test credentials as well as the real ones so we can test the system before going live.

Malcolm,
which 'actinic payments files' exactly did you need to put into the additional files?