Actinic Payments server down

[parklifeclothes]

Does anyone know how long Actinic Payments server has been down or any further info on it?

[wesleythorne]

your right it is down, 12.00 noon
just switched back to protx until sorted
wes

[TraceyHand]

yikes..all 4 servers too
not good!
hope it bucks up soon!

[wesleythorne]

just checked the actinic admin page and all 4 servers are down as reported.
Looks like its been an hour or more
Times like this its good to have a back up PSP
wes

[parklifeclothes]

up again, 3 out of 4 servers

[Darren B]

Not for me

I was assured that all 4 servers going down would never happen

[cbarling]

Ourselves and Creditcall are aware. Will post information when we have it.

Chris

[cbarling]

We believe that payments are now going through, although the diagnostics are running behind i.e. showing things as still down.

Chris

[Darren B]

seems to be working now, but definately was not at 12:15

fingers crossed it's sorted. I would be interested to know why all 4 were offline though?

[Fairyglass]

One server still not up. Not happy- lost a couple of good orders.

[cbarling]

All back now.

Will post a report when it's been put together. You're right, this should never happen.

Chris

[bentleybloke]

It's all my fault. I was busy telling someone how Creditcall had had no down-time since 2005 :-)

[starleisure]

Hi Actinic

Is there any update on why this happened ?

Some explanation for the paying customers would be nice.

[cleverhomes]

I don't seem to be able to access https://admin.actinicpayments.com today but support tell me they can. I can't process offline moto payments in Actinic either - but payments via the website seem to be ok.

Anyone else having a problem?

[cbarling]

Martin, that sounds most likely to be a problem with the ISP you use to connect to the Internet. Sometimes they have messed up their routing tables or something equivalent, so you can't reach certain sites. This even happened with BT a while ago.

We don't have any other reports of unavailability and our external monitoring from a third party currently says all is well.

Chris