PayPal Instant Payment Notifications (IPN) Failing

[malbro]

Our QA team have NET::SSL version 2.81 with Perl 5.8.8 which is working with PayPal.

For Information

I have a V9 site running on 1and1 Professional hosting which has had no problems with Paypal, which reports

Crypt::SSLEasy - Not Installed
Net::SSL - 2.77

[jmedinger]

That's right - that's what ours reports now too.

Crypt SSLEasy shows as Not Installed... however the Net::SSL module was packaged up as part of the Crypt::SSL module and had to be installed from there in addition to the Net:SSLeay module

If that makes any more sense to someone else then they're a better man than me!

[Mike Hughes]

So what changed since mid September though that meant these two modules need to be installed?

...and why did it only affect Actinic users?

There must be more to it I think.

I suspect what's happened is that Paypal 'upgraded' their ssl services which led to communication with Actinic's SSL script being rejected.

Installing net:SSL (and all the bits) to servers that didn't have it before means that there's no need for actinic's ssl script so everything should now work fine.

Why paypal doesnt like Actinics ssl script is an interesting topic but one I suspect will be neglected with a recommendation that net::SSL is installed by everyone.

Mike

[Duncan Rounding]

Why paypal doesnt like Actinics ssl script is an interesting topic but one I suspect will be neglected with a recommendation that net::SSL is installed by everyone.

Mike

It might be a recommendation but hosts being hosts it may be difficult and limiting - hence the reason why Actinic probably have their own replacement.

I would like to see Actinic update their script to work in preference.

[stualk]

Interesting post Jos. Having queried the hosting company on this they told me that NET::SSL wasn't installed on the server, so I got them to do so based upon your specified configuration (I send a link to this thread)

Having now installed NET:SSL I have just done a test order and it doesn't appear to have made much difference from my previous post of earlier today. (i.e. we restarted the server and this solved most of the problems we were getting, just that no order confirmation emails are being received for PayPal orders and the orders are still going into 'pending' but everything else is working perfectly...no annoying errors!)

[jmedinger]

Having now installed NET:SSL I have just done a test order and it doesn't appear to have made much difference from my previous post of earlier today.

Make sure that you run the revised 'SiteExplorer.pl' script that was posted in the forum earlier on.
You will be able to see on the ouput from that whether Actinic can actually see the Net::SSL module or not...

If it is working you should get a version number in the box for Net::SSL

If it's not you can go back and berate your host (which is what we did!)

[gcamley]

We're on V8 Gordon, would be appreciated...

Just checked and the script I have provided earlier will work with v8 also.

[gcamley]

I suspect what's happened is that Paypal 'upgraded' their ssl services which led to communication with Actinic's SSL script being rejected.

Installing net:SSL (and all the bits) to servers that didn't have it before means that there's no need for actinic's ssl script so everything should now work fine.

Why paypal doesnt like Actinics ssl script is an interesting topic but one I suspect will be neglected with a recommendation that net::SSL is installed by everyone.

Mike

You are probably right. We believe we know what PayPal have done but as yet there is no confirmation from PayPal.

The problem will not be neglected as we support older versions of Perl and not everybody is able to get their ISP to install perl modules.

[malbro]

but as yet there is no confirmation from PayPal.

Now why does that not surprise me.

[gcamley]

GOOD NEWS!

There is Net::SSL and also a further package called Net::SSLeay
...
The first part (Net:SSL) was packaged up in another module called 'Crypt::SSL'

There is a package called Net::SSLeay but the package used by Net::SSL is Crypt::SSLeay

So to clarify you need both Net::SSL and Crypt::SSLeay.

While checking this on various servers I realised that the SiteExplorer.pl script used by Web Site Analysis has the second module incorrectly spelt and so always reports Not Installed. This can be corrected by editing the SiteExplorer.pl script in the site folder using a text editor such as Notepad and replacing the text 'Crypt::SSLEasy' with 'Crypt::SSLeay'. After saving the changed file run the Web Site Analysis from 'Help | Troubleshooting' to confirm that both are installed.

[Nigelb]

Just tried tyhe Site Explorer file - doesn't seem to have worked, as we're still showing installed / not installed...
We're on v9.05 Busines MU

All I can see is Perl 5.008008
no sign of any SSL info

[alexwren]

I think number of people may have something to say to Paypal next week in Richmond at this rate.

oh yes - i think it may be mentioned...

[gcamley]

Just tried tyhe Site Explorer file - doesn't seem to have worked, as we're still showing installed / not installed...

I have just replaced the file for download as I discovered it was looking for a mis-spelt module.

Download the script
Unzip to the site folder on the desktop (I didn't make that clear before).
Running 'Help | Troubleshooting' Web Site analysis should now upload and run the script.

T avoid any risk of cached page being displayed close IE before running the Web site Analysis.

[malbro]

I have just replaced the file for download as I discovered it was looking for a mis-spelt module.

Ok

That changed it to

Crypt::SSLeay 0.51
Net::SSL 2.77

1and1 Pro hosting

[Golf Tee Warehouse]

My fully working site reports:
Crypt::SSLeay 0.57
Net::SSL 2.84