PayPal Instant Payment Notifications (IPN) Failing

[Nigelb]

We've had this response from an Actinic Support guy - is this right? Or does the left hand not know what the right hand is doing?

Hi,

The errors shown in the online error log are as follows: -

'Program = ORDERSCR, Program version = 22270 , HTTP Server = Apache/2.2.3 (CentOS), Return code = 999, Date and Time = 2010/09/29 09:39, Internal Errors = CallPlugInScript, execute: Modification of non-creatable array value attempted, subscript -15 at sc000001.pm line 616.'

This means that the script is receiving the wrong size of value for encryption.

Do you know if the hosting company has the following installed on the server? : -

Net::SSL

this provides secure socket layer support for the server, and the software uses the crypto library within to generate the values above.

If the hosting company does not have this package installed on the server, then the software will attempt to use the Actinic supplied version of this package which I believe can sometimes cause this.

If the hosting company installs 'Net::SSL' on the server, the problem will go away.

Kind Regards
G.W.Green
Actinic Software Support

[gabrielcrowe]

nigel, can you confirm this fix as working, or is it a theory?

[Nigelb]

Haven't tried it yet - so it's a theory as far as I know?

[Nigelb]

Just spoke to our hosting company (1and1) - they are unable to confirm whether Net::SSL is on our servers, but they say by default that the servers are set up to accept SSL certificates and if it's not Net::SSL then another secure socket layer will be involved.

Hmmmm. Feeling caught between 3 locked doors.

[Redbull99]

Seems strange, as according to this KB article it is only used for UPS shipping?

http://community.actinic.com/showthread.php?p=289350

[GeertK]

Nigel, I don't seem to get that error in my error log.

Any other possibilities allready from Actinic?

p.s. PayPal account for this particular website is also UK!

[Nigelb]

more from Actinic support guy:
Net::SSL is a Perl library file and provides support to the Perl scripting language and unfortunately 'another secure socket layer will be involved' means nothing when this module is called specifically, see: - http://search.cpan.org/~nanis/Crypt-...lib/Net/SSL.pm

[brucet]

Seems strange, as according to this KB article it is only used for UPS shipping?

It's only required for UPS, IOW you can't use the the UPS integration without it. Otherwise, it will always be used if present, else the Actinic SSL script will be used.

[jmedinger]

Just for peoples info... we've had Net::SSL enabled on our server and it has made no difference to the orders being left without an IPN.

Sorry...

[Andy Warner]

The IPN token in the history tab of paypal is truncated..... anyone know how to see the entire token? its also got ../ and / and & replaced with html character codes. i wanted to manually send that string to the server to see what happens....

[party_pete]

Just my tuppence worth....

Three Actinic sites with the same host;

Two working fine as normal, the other all PayPal transactions going to pending payment - nothing has changed on either site.

[Duncan Rounding]

Pete - are all three sites using the same Paypal account?

[party_pete]

Two are and it's one of these that's not completing with a PayPal payment.

[Andy Warner]

same physical server?

[party_pete]

Site 1 - PayPal completing - Pinbrook - Dedictated Server
Site 2 - PayPal completing - Pinbrook - Shared Server
Site 3 - PayPal not completing - Pinbrook - Shared Server