PayPal Instant Payment Notifications (IPN) Failing

[super cat]

Sazoo,

tried it..., didn't work for me unfortunately

[sazoo]

Are you sure you have the three perl modules installed?

Crypt::SSLeay
Net:SSL
Net::SSLeay

Did you use the willow.pl file from Actinic support to see if they exist?

Make sure Auto return is off in Paypal.

Set IPN Notification to "On"
Notification URl to be "https://www.paypal.com" or you own website address for example "http://www.johnsmith.com" or https if you use a secure server. The support person at PayPal said to use your own website address but as I run five different sites then thats why I could not use my own.

Try a combination of those and see.

[lilolad]

We are still on v6 and have the same issues that everyone else has had with paypal going into pending.
I've followed thread: http://community.actinic.com/showthread.php?t=48463
And it does show that our managed server with 1&1 has Crypt:SSLEay, Net:SSL and Net:SSLEay installed on the server, but I'm not too sure how to check if these are enabled.
The SiteExplorer.pl files in post 173 only go back to v7. I tried the v7 one but it didn't work and showed a 500 error when I ran the help>troublshooting>web statistics.

Any ideas what I can try? Our IPN with PayPal is turned off

Thanks very much,
Matt

[pmsupport]

Hi Matt,

I can see the Perl modules are installed correctly, see here:

http://www.bouncingbean.co.uk/cgi-bin/list-modules.pl

Thanks

Paul

[lilolad]

Hi Paul,
Thanks very much for the speedy response! Yes I followed your article and saw they were installed. I wasn't sure if I needed to know if they were enabled or not as we have the same issue as others have had in that our Paypal payments go into pending.

Others seem to have resolved the issue by installing/enabling these three Perl modules, but if we have it already installed then I guess this isn't going to solve it for us.

Anything else I could try?

many thanks,
Matt

[pmsupport]

Hi Matt,

I have just updated our KB article for this problem to include the solution Sazoo kindly provided us with recently:

http://community.actinic.com/showthread.php?t=48463

Have you tried the final fix in the list (C)?

Paul

[lilolad]

Hi Paul,
Yes I've just tried point (C) and it hasn't worked unfortunately.
We have Auto Return off
and IPN on with the URL of https://www.paypal.com as we have two websites using our PayPal account.
I just did a test purchase and it all works fine apart from it going into pending.

Any things else to try? sorry,
Matt

[pmsupport]

Hi Matt,

The only options available to solve this problem are as follows:

1) Apply the fix's explained in this KB article:

http://community.actinic.com/showthread.php?t=48463

2) If that does not work, and you have verified that the required Perl modules are installed, you will need to move hosting. The hosting does not have to be Actinic hosting, it can be any provider that meets the requirements, although Actinic hosting is the only provider we can guarantee solves the problem.

3) If you do not wish to move hosting for any reason, you should contact Actinic support and we can investigate why 1) has not worked for you.

Any new and proven solutions to the problem are being added to the KB article above.

Paul

[lilolad]

Ok thanks for trying Paul.
I will finally get round to upgrading our sites to v10, so hopefully things might improve then.

I'll keep watching that thread and see if it gets updated at all.

Thanks again,
Matt

[lilolad]

Out of interest, I asked 1&1 with whom we have our managed server with and they told us we don't have two out of the three perl modules installed.

I asked them if they could install the other two for us but they said they don't install any software on the server and I can install it as long as I don't need root access (no idea if I do or not). I've asked if I do and also what the "managed" part of our dedicated server means too as I thought managed meant exactly that.

This was his findings anyway (this is the email before he told me he wouldn't install it for us).
Net::SSL module is installed, the other two are not.

The version is:

root@infongd5786:/# perl -MNet::SSL -v"print \"Module installed.\\n\";"

This is perl, v5.8.8 built for i486-linux-gnu-thread-multi

Copyright 1987-2006, Larry Wall

Perl may be copied only under the terms of either the Artistic License or the GNU General Public License, which may be found in the Perl 5 source kit.

Complete documentation for Perl, including FAQ lists, should be found on this system using "man perl" or "perldoc perl". If you have access to the Internet, point your browser at http://www.perl.org/, the Perl Home Page.



root@infongd5786:/# perl -MNet::SSL -e"print \"Module installed.\\n\";"
Module installed.

perl -MNet::SSLEay -e"print \"Module installed.\\n\";"
Can't locate Net/SSLEay.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .).
BEGIN failed--compilation aborted.



root@infongd5786:/# perl -MCrypt::SSLEay -e"print \"Module installed.\\n\";"
Can't locate Crypt/SSLEay.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .).
BEGIN failed--compilation aborted.

[Darren B]

Having moved sites to a new VPS solution and asked for Crypt::SSLeay
& Net:SSL to be installed Paypal call backs still failed, i then turned IPN on and put my site url in "https://www.kitesrus.co.uk/acatalog/" and the call back works exactly as it should.

these are the modules and versions
Perl Version 5.008008
Digest::MD5 2.36
ActEncrypt1024 Not installed
Exporter 5.58
File::Temp 0.16
LWP::UserAgent 2.033
Crypt::SSLeay 0.51
CGI 3.15
CGI::Carp 1.29
Archive::Zip 1.16
Net::SSL 2.77

Maybe this will help some people

[mycarmats]

Silly question, but what URL should we use in the IPN screen? Is it

http://www.mysite.com

or

http://www.mysite.com/acatalog

or something else? Sorry but I'm really out of my confort zone with this one

[gcamley]

Silly question, but what URL should we use in the IPN screen?

It shouldn't matter. PayPal insist that a URL is entered even though the Actinic integration will override the URL.

[MJS]

For reference, if these perl modules are not installed it will affect Actinic Payments too (but strangely not Sagepay!!)

specifically these two:

Crypt::SSLeay
Net::SSL

[gcamley]

Only a few PSPs such as actinic Payments and PayPal require SSL inter server communication from the merchant server. The problem is that PayPal don't support SSLv3 any more, they only support TSL.

Actinic Payments still supports SSLv3 so the built in SSL script used by Actinic should still work if the Perl modules are not available.

SagPay do not use SSL for inter process communication from the merchant's server so it is unaffected.