Sagepay - PSP issues since last week

[hawthorn]

Hi - our client runs actinic 8 and has been using Protx/SagePay for 2 years or so. Since Nov 5 they've been getting orders which Actinic records as PSP Pending, even though they've actually been successful. Nothing has changed on our end. I haven't worked much with Actinic in years but have had a look around in the business settings and it all looks fine. Is there anything I can be looking at before I go to the sagepay forums?

Thanks for any help.

[TraceyHand]

It's possibly a callback URL issue.
Did your client (or you) make the changes required for the new Sagepay URLs recently?(extensively talked about in these forums)

[hawthorn]

Could be - I thought we had made the relevant changes back in Aug/Sep but maybe not - didn't realise there were more recent changes.

Thanks

[TraceyHand]

I'm not sure if there have been additional changes required or it it's just that the deadline for doing them approached but it's definitely worth ruling it out as a cause.

[hawthorn]

Thanks for your pointers! Found one change that we hadn't done - so have done that and hopefully it will solve the problem. Like I say, at this stage I only pop in and out of Actinic when this one client needs an update, so I'm a bit out of touch

[lisaemc]

Hi Hawthorn,

I have been having the same issues for almost 2 weeks since they did the update. I am trying to find the post which advise on which changes to make, Sage pay were little help and advised I looked here. they did say that they had removed some of their old protx urls which had been kept upuntil this point.

[guccij]

I spent a nano second searching for you:

http://community.actinic.com/showthread.php?t=48534

and

http://community.actinic.com/showthread.php?t=45021

[lisaemc]

Thank-you so much that saved me time, I had done all but the very last step, seems strange but it is done now.

[hawthorn]

Yes that's what I did - I had done the first lot before way back when, but not the urls.

[hawthorn]

Hmm, still having problems with this - someone here did a test order and had to click the compatibility button to get through the final sage pay page as it was continually loading. Apparently the order did go through properly in the end though - so at least that's progress!

[guccij]

You want us to check a url?