Morning,
We have been using Actinic (V9) and HSBC for the past 5 yrs. In order to have the address details passed to HSBC when a different delivery address is being used, we have selected “Tax by Invoice Address” as outlined in the KB article.
The scenario is 9 times out of 10 this works without a problem. However, where it does cause an issue, is if a customer from a non-vatable (?) country i.e. USA places an order to be shipped to a UK address the vat is not charged. As the goods are not being exported we need to charge the VAT. Likewise it works in reverse, where VAT is charged and it shouldn’t be.
I appreciate that everyone’s individual tax and shipping set-up is different and complex, however am I missing a check-box somewhere to prevent this from happening? Or is there a workaround?
If not, and this is what everyone else is experiencing, does anyone know if this has been fixed in V10 or V11?
Thanks in advance for any info/thoughts!
We have been using Actinic (V9) and HSBC for the past 5 yrs. In order to have the address details passed to HSBC when a different delivery address is being used, we have selected “Tax by Invoice Address” as outlined in the KB article.
The scenario is 9 times out of 10 this works without a problem. However, where it does cause an issue, is if a customer from a non-vatable (?) country i.e. USA places an order to be shipped to a UK address the vat is not charged. As the goods are not being exported we need to charge the VAT. Likewise it works in reverse, where VAT is charged and it shouldn’t be.
I appreciate that everyone’s individual tax and shipping set-up is different and complex, however am I missing a check-box somewhere to prevent this from happening? Or is there a workaround?
If not, and this is what everyone else is experiencing, does anyone know if this has been fixed in V10 or V11?
Thanks in advance for any info/thoughts!
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