Paypal Express Checkout

[Mike Hughes]

Sorry Mark. Your point has always been that you explicity want people to tick the box agreeing to your terms and conditions and that you believe this to be true for the majority of business. Or why did you say so in this thread about your tick box?

As I've said, and pretty much everyone else agrees, most businesses don't need it and it usually makes no difference anyway as they nearly all fail to meet the other requirements that would make them valid.

Mike

[feemish]

Sorry Mike, but all the big businesses do do it, Amazon included, they are just more subtle as I've shown... they say just by using their site you have agreed to their terms and conditions.. and why would they all do it if it didnt make a difference? Even if that difference is just psychological, it gives you something to present to customers... and for most that will be enough.

Yes I want customers to read my terms and conditions, and to say they agree and understand them, as they contain information that will help my customers, and also protect me. Why does that present an issue for you ?

..and why is the terms and conditions check box in Actinic and all other ecommerce software at all if as you say it makes absolutely no difference ?

I've just been looking through my suppliers, for example I get my inks from cartridgepeople.com, (a very, very large site with over 34,000 google reviews) and I pay using paypal express. If you go to thier checkout, you will see you need to agree to their terms and conditions BEFORE you can pay with paypal express. That is the way Actinic should behave.

I cant believe that I'm dogged on this, because it is in fact self evident that Actinic is not dealing with the checkout flow correctly, all I was doing was pointing that out.

[guccij]

What are figures like (you quote 90% earlier for PP Exp) if you abandon the - to you - unsatisfactory integration of PayPal Express with Actinic, and revert to standard PayPal? Why would you offer both in any event?

[feemish]

I only used to offer paypal standard at the end of checkout.
I have paypal standard and HSBC secure epayments.

I added paypal express to see what happened.
90% of paypal customers now choose paypal express, and checkout dropout seems lower.

Some paypal customers however dont chose express checkout.
I dont know why... Maybe they dont have paypal accounts but choose to pay using paypal standard with a credit card? As with paypal express you need a paypal account.

Why they would chose paypal standard over HSBC I dont know.. Although in the past I have had some customers emailing saying they dont have an HSBC credit card! As far as I'm concerned the more payment options the better. So I leave paypal standard there for the 10% that still choose it.

I wont be pulling paypal express, its much better than paypal standard if you have a paypal account. All I was pointing out is that the checkbox for terms and conditions comes at the wrong place in the checkout flow.. As you can see by looking at the correctly flowed checkout at cartridgepeople.com

I'll live with it, I'm not throwing my toys out of the pram, I certainly didnt expect the spanish inquisition.. no one ever does..

I just thought if I mentioned it, it might be fixed in a future release.
I didnt realise this would be so controversial.

[guccij]

We also have HSBC E-Payments with Actinic Payments as an alternative. PayPal is our third payment option although we restict it to UK customers.

In the Design/Text box at the checkout (Phase 5 ID 0) we have the following text: "We accept ALL CREDIT AND DEBIT CARDS from ALL ISSUING BANKS. See the Security or How To Pay sections for more details." This has eliminated any questions about not having a HSBC bank account or credit card.

[I-CC]

I've just noticed a problem with 'Paypal Express Checkout'
If you enable this PSP you can checkout BEFORE agreeing to the terms and conditions !
I think the button is too early in the process.

Is it the same in v11?
It should be changed.

Putting the debate aside on T & C's etc, as it is down to each sites own decision as to whether it should enforce agreement to its terms and conditions or not, and whether that is followed up with written versions delivered to the customer, the need is "if PP express is used how to achieve an agreement to the T & C's" in the easiest manner possible, so...

Locate the 'PayPal Pro Checkout Button' layout within the Design | Library | Layouts | Paypal Pro Buttons and replace the existing code of:

<a href="<actinic:variable value="Checkout Script URL" name="OnlineScriptURL" />?ACTION=PPSTARTCHECKOUT<actinic:block if="%3cactinic%3avariable%20name%3d%22IsHostMode%22%20%2f%3e">&amp;SHOP=<Actinic:Variable Name="ShopID"/></actinic:block>">
   <img src="https://www.paypal.com/en_US/i/btn/btn_xpressCheckoutsm.gif" border="0">
</a>

with the following, that also includes the original code commented out:

<script type="text/javascript">
function termppexpress()
{
var tppe=confirm("Please confirm that you have read and accept our T & C's");
if (tppe==true)
  {
  location = "<actinic:variable value="Checkout Script URL" name="OnlineScriptURL" />?ACTION=PPSTARTCHECKOUT<actinic:block if="%3cactinic%3avariable%20name%3d%22IsHostMode%22%20%2f%3e">&amp;SHOP=<Actinic:Variable Name="ShopID"/></actinic:block>"
  }
else
  {
  alert("Sorry, we can not accept your order if you \nwill not accept our terms and conditions.")
  }
}
</script>
<a href="#" onclick="termppexpress(); return false;">
   <img src="https://www.paypal.com/en_US/i/btn/btn_xpressCheckoutsm.gif" border="0">
</a>
<!--<a href="<actinic:variable value="Checkout Script URL" name="OnlineScriptURL" />?ACTION=PPSTARTCHECKOUT<actinic:block if="%3cactinic%3avariable%20name%3d%22IsHostMode%22%20%2f%3e">&amp;SHOP=<Actinic:Variable Name="ShopID"/></actinic:block>">
   <img src="https://www.paypal.com/en_US/i/btn/btn_xpressCheckoutsm.gif" border="0">
</a>-->

and it will provide a confirmation request when the user clicks on the express checkout button.

Wording can easily be adjusted as you need and is a means to an end which I am sure many will be able to improve on if the need dictates.

Hope this helps.